Teams | Collaboration | Customer Service | Project Management

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Maintaining consistency in codebases with Go Vet

Maintaining success in a large open source project is one of the key objectives of Mattermost. We have hundreds of contributors and we want to create a project that could serve as a model in the Go community. Having said that, following idiomatic Go principles is the thing that we care most about while maintaining our code consistency. For this specific task, we utilized go vet and with this blog post, I would like to explain how we pushed the limits of this tool by extending it.

5 Ways Great Customer Service Teams Work Through Emergency Situations

Everything is moving along nicely with your company and then – out of nowhere – an emergency pops up. For some companies it could be their software is having login issues, but one emergency many companies are working through currently is the emerging concern and uncertainty created by the Coronavirus (COVID-19). Events around the world are being postponed or cancelled, and it’s fundamentally changing the way people work and interact with each other.

5 Security Best Practices for Your Remote Teams

There are many benefits of using a remote workforce, such as lowering overhead costs and gaining access to a larger talent pool. However, this trend also opens up more opportunities for cybercriminals to hack into your system and steal sensitive data. Cyberattacks can lead to customer loss, brand reputation loss, and productivity/operational loss. In fact, customer attrition rates can increase by as much as 30 percent following a cyberattack!

How to create a sales CRM strategy

Customer relationship management (CRM) software is a powerful tool for any sales team; it saves them time and provides invaluable data insights for nurturing prospects until they become customers. But, surprisingly, it’s more common for sales reps to use Excel and email to store and manage prospect data than it is to use a CRM system. And for the teams that do use a CRM, few take full advantage of the tool.

Why You Need a Communications Solution for Remote Employees Right Now

As remote work develops into a long-term solution, it has become more and more important for companies and their employees to keep the communication channel open. It can be very reassuring knowing exactly where to go for the latest, up-to-date communication directly from leadership and not resorting to word of mouth.

Google Chat vs Slack: Can Google's Team Chat Compete Against the Market Leader?

If you’ve been using G Suite for in the past years, you must have noticed one aspect of their offer – Hangouts Chat. While it has changed over the years, Hangouts has stayed as one of the most prominent team chat apps out there, primarily because it’s so well integrated into Google’s offer. If you’ve been following our blog, you may have noticed that we love comparing team chat apps in our team chat wars.

9 immediate ways to improve communication in the workplace

Better communication at work is the answer. Ok, maybe not THE answer… but it’s close. Fact is, it’s almost always step number one when addressing persistent issues that hold you back, as well as what helps you move from good to great. Better communication increases understanding, fosters trust, and stands out as the essential ingredient for getting things done. It’s not a silver bullet, it’s silver buckshot.

Fullscript's best practices for scaling support operations

Here’s something support leaders in the trenches know all too well: customer interactions are on the rise, which goes hand-in-hand with consumers’ expectations that the service they’ll receive will be stellar. That’s challenging enough for any business, but for companies in growth mode, those trends can lead to serious strain on support operations.