Teams | Collaboration | Customer Service | Project Management

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5 small businesses making smart pivots for a world gone offline

According to research by small business marketing platform, FiveStars, customer visits to local businesses in the U.S. and Canada dropped by 70 percent between March 8 and April 12. It doesn’t take a statistician to realize that losing that many customers in one month represents a serious blow. But not every mom and pop shop is collapsing.

Scoro & PieSync: Have your contacts in sync with 200+ other apps

Scoro centralizes the most important aspects of your business, and allows you to manage your team, projects, clients, and finances easily in a single solution. One of the great things about having a central platform covering different processes is that it provides a 360° overview of your prospects and customers. But what if you are using additional business applications next to Scoro, and wish to keep all that customer data together?

Nifty Tutorial: Project Milestones

Plan, track, and automate your project's progress and key sprints with Nifty milestones. Creating Project Milestones at the outset of a project gives context to your project's tasks and provides clarity to your current progress. Since visualization is also important, you can use the Swimlane View which intersects milestones with task lists to get a birds-eye view and control over your milestones and tasks.

Slack vs Zoom : Who is Losing the Momentum?

Since the nationwide lockdowns in wake of COVID-19, there haven't been too many stocks that have been spared from the share market massacre. Since February, the broader markets have lost more than a quarter of their value. But for virtual collaboration tools like Zoom and Slack, the scenario is completely opposite. Zoom’s download has skyrocketed. Just take a look at Zoom stock chart and see how COVID-19 changed the game for Zoom video Stock. Zoom video stock has a strong RS line now.

How AI is Transforming the Way Customer Service Teams Work in the 2020s

AI was once a concept that belonged in the realm of science fiction. There was even a major Hollywood film with that exact two-letter title. It may have been novel then, but as we move into the 2020s, things are very different indeed. Artificial intelligence – a term used to describe a group of technologies – is having an immense impact on everyday life. AI is reshaping processes and activities in a wide range of settings.

Teramind Named in the Gartner 2020 "How to Choose Between Enterprise DLP and Integrated DLP Approaches" Report

The Report Sheds Light on Data Loss Prevention Challenges and Identifies the Use Cases for Integrated DLP vs. Enterprise DLP Solutions. A recent report published by Gartner titled “How to Choose Between Enterprise DLP and Integrated DLP Approaches” (Gartner subscription required) found that “the data loss prevention market includes products with DLP capabilities integrated in security products or SaaS applications, as well as cohesive enterprise DLP suites.

8 Marketplace Apps to Help You Cope During These Unprecedented Times

The pandemic has begun showing signs of slowing down, and companies the world over are mulling resuming operations to business as usual. The need and demand for a strong, capable, and coordinated customer service team has never been greater. We’ve put together a list of apps that would help you and your team navigate the current situation and any future emergencies, without sacrificing customer experience and satisfaction. /p>