Teams | Collaboration | Customer Service | Project Management

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InvGate

7 Steps For a Solid Knowledge Management Process [+Workflow Template]

Jun 11, 2024 By Matt Beran In InvGate
Navigating the complexities of IT Service Management (ITSM) can often feel like trying to solve a massive jigsaw puzzle without seeing the picture on the box. Each piece represents crucial data and experience scattered throughout your organization. Without a clear overview, finding the right piece at the right time can be daunting, if not downright frustrating. This is where an effective Knowledge Management process becomes indispensable.
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GitHub Integration for Miro: 2 Way Data Sync with GitHub Issues

Jun 10, 2024 By Miro In Miro
The GitHub integration for Miro introduces a realtime, 2 way data sync between GitHub Issues and Miro. The video shows how to choose a repository, import issues, and then update and sync those updates all within Miro, without leaving your Miro board. All updates to GitHub issues will be updated to GitHub in real time. You will also learn how to create multiple GitHub issues at once by selecting sticky notes and then converting those Miro Sticky Notes into GitHub Issues. Those converted sticky notes will appear as app cards on the board.
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scoro

Employee Utilization Reports 101: Your Ultimate Guide

Jun 10, 2024 By Marilyn Wilkinson In Scoro
A utilization report tells you how your employees are spending their work time. It shows how much time they spend on tasks, projects, and other activities, differentiating between billable (revenue-generating) and non-billable (internal, administrative) work. Utilization reports help calculate key metrics like: Let’s say you have a designer on your team who works eight hours daily.
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time doctor

The ultimate offshore call center guide

Jun 10, 2024 By Time Doctor In Time Doctor
Offshoring your customer service to a call center is a great way to improve your customer experience at an affordable rate. However, you should only select an offshore call center after careful consideration. Your customers may be unsatisfied and could leave you if the service your offshore call center provides is poor. But how do you choose the right offshore call center? In this article, we’ll go over what an offshore call center is, and how to choose an offshore call center.
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miro

ServiceRocket extends the power of Miro with a new suite of enterprise-ready integrations

Jun 10, 2024 By Will Bishop In Miro
ServiceRocket’s new apps and integrations provide incredible value to Miro users across Salesforce, GitHub, and Autodesk. ServiceRocket is a technology solutions partner that helps thousands of enterprises get the most out of their software. The latest addition to their portfolio of enterprise-ready solutions: a suite of new apps and integrations for Miro’s public App Marketplace.
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What is Freshsales?

Jun 10, 2024 By Freshworks In Freshworks
Grow your pipeline, boost conversions, and power productivity with our AI-powered, easy-to-use sales CRM. Smarter campaigns, superior leads: Freshsales helps you run smart sales campaigns to generate more leads, then capture, qualify, route, and track them with the power of Freddy AI. Efficient organizing, expert prospecting: Declutter your sales view and have the key details you need to dive into your day with no wasted time. Plan your entire sales process with kanban views, and configure and control with drag-and-drop cards.
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monitask

Top Productivity Hacks You Need to Know for Success in Business

Jun 10, 2024 By Junun Saleh In Monitask
Do you feel like there’s never enough time in the day to do everything you want? Is there a way to boost your productivity and achieve success in your business? Look no further! In this post, we’ve rounded up the top 9 productivity hacks that will revolutionize your workflow and help you achieve your business goals. These hacks are easy to implement and will significantly impact your productivity levels. So, let’s get started and learn how to hack your way to success!
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