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Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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How to Asana: Filter & sort with custom fields
Custom fields in Asana | Asana tutorial Capture and share additional details about your work with custom fields in Asana. Use custom fields to track anything, save time, and get organized across Asana. See it in action: 0:28 —Task priority —Task progress —Price —Task type —Category —Requirements
Google Drive Integration with Troop Messenger
Never put a halt to your work routines to open a cloud-based file management system to back up your office information!. Now integrate the best cloud storage, Google Drive, and sync your secured work files in the cloud right away within Troop Messenger. Troop Messenger seamlessly lets your teams connect with the everyday apps they use! Explore the new horizons of productivity.
5 Tips to Encourage Effective Teamwork While Remote
As the saying goes, teamwork makes the dreamwork. Building an effective and successful team takes time, and it’s even harder in the case of distributed, remote teams. How can you run effectively a team of persons without, well, meeting in person? With the rise of remote work worldwide, many teams have found themselves juggling projects, deadlines, and goals while spread all over the country, or even all over the world. When the team works like a well-oiled clock, they can achieve big things.
4 Ways AI Simplifies Remote Training and Onboarding
How a support agent is introduced to a new role and how they’re coached until they can get up to speed plays a huge role in their performance throughout their career. In fact, organizations with a strong training and onboarding process improve new hire retention by 82% and productivity by over 70%1. So, it’s vital that you train and onboard your agents well, especially in a remote work environment.
How to Provide Exceptional Customer Service (While Staying Sane)
We all know great customer service when we receive it. Providing exceptional customer service to others however, is the real challenge. Providing good customer service is a vital habit that every customer rep should have. It’s the best way to increase customer loyalty and the most effective way of handling even the hardest of customers. But, how can you and your customer service reps provide exceptional customer service consistently to every client?
Introducing Rocket.Chat 3.4: New Threads, Omnichannel Features & More
In this release, we added some great new features to both the Community Edition and the Enterprise Edition. We will briefly walk you through the main features in this post.
Step-by-step guide: How to set up a Zendesk chatbot with Workativ Assistant
According to the Zendesk Benchmark, it takes an average of 24.2 hours to provide the first response to an internal support ticket. And internal support teams receive around 492 tickets per month. This means that help desk agents in internal support teams have to spend approximately a whopping 11906.4 hours to solve tickets per month which leads to attrition. Moreover, the cost of manually handling a help desk ticket is $22.
Freshservice Integrations: Automate Business Workflows With Workativ Assistant
Using Freshservice? Then this blog is for you. Not using Freshservice? Then this blog is for you. Confused? Read on then.
Automate your Jira Cloud processes and workflows with Workativ Assistant
How Jira integration with Workativ Assistant can speed up workplace support You might’ve heard the term “Jira” used by any of the members in your product team at your company irrespective of what role you’re in. To make it clear for you, Jira is actually a tool developed by the Australian Company, Atlassian. It is used for bug tracking, issue tracking, and project management.