The next global economic crisis might not result from a pandemic or conflict but from a lack of qualified employees across various sectors. In many regions, more people are leaving the workforce than entering it, creating a significant gap in the talent pool. This trend presents a challenge for companies trying to fill these roles. The company is only as strong as its talent.

A burndown chart is a graph that represents the work left to do versus the time it takes to complete it. It can be especially useful for teams working in sprints, as it can effectively show whether your deadlines are able to be met along the way. Find out how to create your own burndown chart. You start your Monday off with a sprint meeting. You find out there was an issue with development, which could set you back a couple of days. You wonder, is there even enough time to get it all done by next week?

A CRM strategy is a company-wide plan to increase revenue and improve customer relationships using specific actions and technology. In this piece, we teach you how to build a CRM strategy with the use of CRM software. CRM software helps teams turn strategy into action by consolidating data. It also helps teams improve existing CRM strategies to better meet customer needs. In business-to-consumer (B2C) companies, the buyer journey is paramount. Happy customers are loyal to brands they love.

Find accurate and fair strategies for monitoring and improving overall, individual, and team productivity. Learn how Insightful productivity-tracking software can help you automate and improve your monitoring efforts.

In the growing new reality of working from home to some extent or another, it is difficult to keep the work rate high, ensure security, and improve the team’s unity. Introducing our innovative solution for effective, smooth, and productive remote work without risk meets the Remote Work Monitoring software. Remote work monitoring software is an application that employers can employ to monitor and control the productivity levels of employees who work in remote environments.

In the fall of 2020, POMS Corp., a leader in the manufacturing industry, decided that enough was enough. For years, the POMS support team had battled a ticketing system that seemed to create more problems than it solved. Support requests were frequently buried and lost, only to resurface too late. Some tickets were even left unanswered, leading to unsatisfied customers and frustrated team members.

Step into the Internet of Things (IoT), where seamless connectivity and real-time data sharing transform modern operations. As Managed Service Providers (MSPs) increasingly navigate this landscape, the efficient management of IoT devices emerges as a pivotal task within their repertoire. From orchestrating initial deployment to overseeing ongoing monitoring and end-of-life management, IoT device management becomes paramount for MSPs aiming to deliver seamless IoT services.

Last year, Zendesk acquired Tymeshift, which has now officially been rebranded as Zendesk Workforce Management (WFM). Zendesk WFM is the most efficient solution for agent management within Zendesk, leveraging AI to predict staffing needs with precision, automating agent scheduling based on these projects and providing insightful real-time and historical analytics on team performance.