Looking for the right BPO softwares for your call center business? With hundreds of business process outsourcing tools available, finding the best ones for your call center can be confusing. To help you out, we’ll cover the various types of call center tools and also highlight five essential BPO softwares you need in this article.
All companies strive towards having a strong corporate culture. People make a business what it is, so keeping them happy, motivated, and positive has an impact on operations that is difficult to measure and describe. A great culture fuels a level of growth and productivity that all businesses want to achieve. When it comes to customer support, a corporate culture can have a wide array of impacts. Here are some ways good and bad corporate cultures impact customer support operations.
As engineering teams grow, obvious difficulties arise. It’s simple math. You can’t keep up with everyone, and everything, in the same way as you did when the team was small. To maintain the high level of impact you’ve always had, your ways of working need to change.
Did you think you would see a day when brands would use WhatsApp to have service conversations with customers? Or that customers would actually prefer not speaking to human agents? The unpredictable nature of technology means that you should always be on the lookout for emerging trends, or you’ll face the risks of dealing with obsolete processes.
If you play PC games online, it’s safe to assume that you are familiar with Discord. If not, this article can be a great resource because Discord has some of the best screen-sharing features, which can benefit both gamers and non-gamers. You and up to 9 friends can simultaneously screen share on the discord server. At one time, 10 Discord users can conduct a live video chat, while they all are sharing their desktop screens, simultaneously.
Dropbox is a cloud-based file hosting service that stores a variety of documents in one platform. What makes Dropbox unique is its ability to store large files in different formats without relying on disk space. Users can access data by downloading the application into their computers or by simply logging on to their accounts. Initially, this web-based storage system was created to eliminate the dilemma of sharing files via the internet.
Wire continues to be a force to be reckoned with when it comes to winning awards - this time around as a finalist for the Cybersecurity Excellence Awards 2020. The recognition comes in at a time of unprecedented growth – gaining regognition in both the technology and business categories. At the Cybersecurity Excellence Awards Wire is in the final for two awards in business categories.
In order to grow your business, revenue needs to exceed the costs of running your company. This may seem like a “Thank you Captain Obvious” concept. But the truth is, accurately calculating revenue to plan for future expenses and growth is not as cut and dried as you may think.That’s because there are different types of revenue, each one requiring a unique revenue formula to calculate.
How many times have you thought to yourself “if only this could be automated…”? Chances are high that if you’re already thinking about it, there’s a way to do it. With Scoro Zapier integration, there are unlimited ways of bringing automation to your work. All you need is a bit of creativity and courage to start tackling that automation monster that has been appearing a little frightening so far. We can ensure you – it’s not!
Slack is a cloud-based instant messaging platform that replaces internal communication overhead, such as emails, through chat rooms (known as channels). Each message is organized by topic, department, projects, private groups, and more into these channels enabling users to respond according to their priority. What makes Slack unique is that it promotes one-on-one team collaboration and that allows the user to resolve a problem right away, eliminating unanswered emails and high response times.
