Welcome to the first release of OneDesk in the new decade! This update was rolled out on January 28 2020. This release could be called “The Integration Release” because that was the main focus this month.

Freelance writer Evan Roxanna Ramzipoor is a writer based in California. She is the author of The Ventriloquists, and her writing has been featured in McSweeney’s, Salon, and others. Check out her work at erramzipoor.com. At some point, we’ve all experienced a problem with a process or strategy at work. But figuring out why the problem exists can be a daunting task. When you sit your teammates down for a discussion, emotions run high and miscommunication is common.

Do you want to hire software contractors, but don’t know where to start? You’re not alone. Research reveals that most tech firms use contract workers to meet 40 to 50 percent of their staffing needs. Whether you need to fill a skills gap or just need short-term help for a specific project, a contractor can bring many benefits to your business.

Jira is a highly adaptable and feature-rich platform, which promises to help all types of teams manage their work. There are several features and toolkits that are purpose-built for software, business, DevOps and any other iteration of IT team to plan, track and release world-class software.

Customer service plays a crucial part in guiding a business to success. You need to have well thought out customer experience goals from the inception of your business, and have a game plan on how to get it right. So, it’s very important that you pick the right customer service application based on your business’s vision and requirements. However, with a slew of applications available for customer service, how do you know which one is perfect for your team?

If you want to submit good pull requests, start with our contribution checklist. Today, that page talks about what to fork, how to style your code, how to write unit tests and where to push your code. Implicit in all of that is the need to write great code, of course! But this blog post isn’t about writing great code, it’s about making your pull request a great experience for you and your reviewers.