Employee onboarding is the process through which new employees are integrated into an organization. It involves a series of organized activities and training sessions that aim to provide the necessary knowledge and skills required for a successful start. Effective onboarding is crucial as it sets the tone for an employee’s experience within the company.

Last week, Meta announced that it was deprecating Workplace, its all-in-one communication platform and first-ever B2B SaaS offering. Since the announcement, many companies — including Simpplr— have presented themselves as candidates to replace Workplace. Understandably, there are many businesses out there that rely on Workplace that will now be looking for an alternative platform.

It’s not always obvious what kills your productivity or even goes beyond that to become a part of toxic productivity. According to a CareerBuilder survey, about 75 percent of employers say that more than two hours of efficient work are lost every day. It may get difficult to strike the balance between creating a collaborative environment and respecting the need for focus. Sometimes, the balance is disrupted so much that it leads employees toward toxic productivity.

Find out the fundamental benefits of monitoring work-from-home employees. Learn how Insightful monitoring software can streamline your monitoring efforts and help your team leads and teammates cooperate more effectively and be more productive.

Call center quality monitoring isn’t just for phone calls anymore. Email communication is a vital part of call center operations; monitoring the quality of email interactions is crucial for ensuring customer satisfaction. Like with phone calls, evaluating email exchanges allows managers to identify areas where agents excel and areas where improvement is needed.

Did you know that according to stats by Aberdeen Group, using employee time management software has increased productivity by up to 12%? Amazing, isn’t it? These software work wonders for companies who wish to improve efficiency, and productivity, and get more growth in the modern working environment. In this blog, we will tell you how such software have redefined workplace efficiency. Table of Contents Toggle.

In the dynamic landscape of managed IT services, staying ahead requires constant innovation and optimization. Managed service providers (MSPs) face the unique challenge of delivering exceptional service to a diverse client base while streamlining internal operations for maximum efficiency. This is where Enterprise Service Management (ESM) software comes into play.

Keeping track of everything is challenging, especially when running a busy business. That’s where the freelance team can come in handy! But managing freelancers can be tricky, and you must ensure they are productive and meet all your requirements. We’ve put together the top 3 tools for managing freelancers. Check them out below!

Management by objectives (MBO) is a strategic approach to increasing company performance by aligning company and team objectives. In this article, we’ll explain how the MBO process works and some pros and cons of using the MBO model. The idiom “It takes a village” refers to the idea that success stems from collaboration. As a project manager, you experience this firsthand. You rely on your village—or your team—to complete projects.

Contact center customers don’t always behave the way we expect. Even though there are more self-service options than ever, customers are likely to call when they need help. Still, that doesn’t mean convenience isn’t important: customers still prefer AI-powered chatbots and help center articles to troubleshoot and answer quick questions. It’s hard to know exactly how the convergence of technology and personalized care will change center operations in the future.