TSU Webinar - April 2018 - SLAs
Learn how SLAs (Service Level Agreements) can be managed in TeamSupport to improve customer satisfaction!
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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What's Good: Roles and Permissions in Zendesk Chat
Better organize your team with roles and permissions in Zendesk Chat, where you can specify granular permissions for each team member.
How to import Active Directory users into Mattermost channels
Want to import Active Directory users into Mattermost channels? Here's a quick demo that shows you exactly what to do.
How to make your collaboration in RealtimeBoard seamless with our new Slack integration
Over the past few years, we have seen corporate messaging apps like Slack increasingly dominating communications in companies moving towards digital transformation. Global brands like IBM, Condé Nast, Target and Capital One are improving communications and tying teams together in Slack. And luckily, it’s not just about top–down guidelines. As end users, we also adore its simplicity, transparency and fast communication speed.
Pushover 3.2 adds dark theme and 2FA
Today we’re happy to announce the release of version 3.2 of our Pushover apps for Android and iOS which feature two-factor authentication and an optional dark theme.
Zulip 1.8: Open source team chat
We're excited to announce the release of Zulip Server 1.8, containing hundreds of new features and bug fixes.
What's Good: Skills Based Routing in Zendesk Chat
With skills-based routing, you'll always be able to pair customers with the best-skilled agent to handle their request.
Zulip 1.7.2 security release
Today we’re releasing Zulip Server 1.7.2. This is a security release, containing just a handful of cherry-picked changes since 1.7.1.
Riot.im Web 0.14 is HERE!!!
After far too long a wait, Riot.im 0.14 is here (landing in conjunction with Synapse 0.27.3) and it’s a big one! We’re landing (big breath in): community filters, publicly-joinable communities, E2E stability across multiple tabs, E2E key re-request UX, granular settings, performance and memory footprint refactors, a new ‘Status’ theme and a whole bunch of languages! *phew*
What's Good: Team Publishing in Zendesk Guide Enterprise
Team Publishing in Zendesk Guide Enterprise makes it possible to involve the right people in the writing, editing and review process of self-service content.