Teams | Collaboration | Customer Service | Project Management

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Call Center Screen Monitoring: Use Cases & Benefits

Today’s average call center interaction doesn’t look how it used to. We expect today’s call center employees to be highly tech-savvy and ready to handle customer issues via phone, email, and live chat. We also require them to have access to sensitive data, which they’ll often pull up on their screens during a call so they can quickly resolve any problems or inquiries.

How to choose the best project management software

If your team has ever had trouble getting a project off the ground, or getting a timely status update, or getting work done by deadline, or all of the above, take heart. You’re not alone. Managing projects is hard work. Really hard. But it’s also critical work that can either make or break your team’s ability to hit goals. Enter project management software.

Effective Board Management in Miro: Sharing & Setting Permissions

Master the art of board management in Miro with our comprehensive guide on sharing and permissions! This video will take you through the essentials of managing access, controlling permissions, and sharing boards in Miro. Whether you're a team leader, a project manager, or a collaborative group member, these skills are crucial for maintaining control and security over your Miro boards.

London companies are allowing more employees to work from home

Recent data from Hays Plc, a prominent recruitment firm, reveals a significant shift in the work patterns of London-based companies, indicating an increasing trend towards fully remote roles. This change is driven by a combination of high living costs in the capital and the attractiveness of London salaries without the associated commute.

Successfully Marketing with Partner Agencies w/ Sam Dunning

If your agency’s become a trusted advisor to your clients, then you’re probably getting asked for recommendations & advice all the time. I can border on a feeling of frustration if you’ve faced this enough: Can you help with this? Do you know anyone you’d recommend for that? If your clients are asking about other areas where you *can’t* help, you hate to not be able to help. But… What if you could add more value to your clients AND tap into partnerships that could generate net-new clients for your agency?

Service Management Implementation: Path to ITSM Success

Service management implementation plays a crucial role in achieving ITSM success. Organizations worldwide face the challenge of delivering high-quality services efficiently and effectively. That’s where service management implementation comes in. By implementing robust ITSM processes, you pave the way for streamlined operations, improved service delivery, and enhanced customer satisfaction.

It Takes 86 Days to Detect a Threat from Within - Here's How Insightful Can Help

Explore the dynamics of insider threats, uncovering the motivations and behaviors behind them. Learn how Insightful's PC monitoring screen tools enhance detection and response strategies, empowering organizations to protect their sensitive data effectively.

How to manage underperforming employees and retain talent

It’s important to deal with bad behavior in a good way to keep the workplace happy and useful. If you ignore or deal with these issues incorrectly, they could hurt the team by making them sad or losing key players. This article discusses realistic ways to deal with underperforming employees in a way that encourages growth and longevity, keeping the workforce strong and motivated.

Every human has two needs #mindset

Learn how to optimize your mindset with mindset coach Ben Crowe, who's worked with No.1 tennis champions, Olympic Gold medalists, champion surfers, record-breaking race car drivers, and execs from Nike. He chats with Atlassian's Dom Price about elite performance and the relationship between sports teams and business teams, "human being vs. human doing," and the ways we can tap into our mindset to find incremental improvements in how we see and relate to the world.