Great customer experiences are about making personal connections. Discover why human customer service is important and how you can use AI to enhance it.

For many, Excel spreadsheets are a no-nonsense way to keep track of your business KPIs. Whether you want to track company revenue, sales team performance or key marketing indicators, Excel is the go-to tool for many business leaders who want a simple way of monitoring the metrics that matter. However, you may have noticed that Excel is not the most effective way of getting your team to take notice of your KPIs.

The Biden administration began advocating for more regular, “meaningful” in-person work at federal agencies in April 2023. The vast telework methods that were implemented during the epidemic were significantly altered by this instruction. But after a year of this change, federal employees are starting to wonder more and more about the reasoning behind it, which is igniting discussions about whether it is really necessary or beneficial return to office settings.

Is your organization stuck in a rut? Discover effective strategies to combat organizational inertia, embrace change, and enhance operational agility. Act now to revitalize your workplace and stay ahead in a dynamic business landscape. Find out how a computer monitoring app can offer a comprehensive overview of your workforce’s health.

Growing data breach occurrences are the biggest concern for industries where maintaining high regulation is critical. With the challenges ahead involving managing remote and hybrid teams in evolving workplaces, aligning them with compliance rules, and securing business operations – concerned organizations with data-intensive operations are looking for the right solutions to gain threat intelligence and avoid non-compliance or loss of client trust.

Even if you’re not an engineer, if you work in tech, chances are you’re familiar with retrospectives. Some might argue that retros are a waste of time, emphasize the negatives, or can suffer from a recency bias. Despite these challenges, retros are an important part of development work. They help teams learn from past mistakes, celebrate the successes, and — when practiced long-term — can capture trends and patterns that foster more comprehensive insights.

Effective time management is crucial for enhancing productivity and driving business growth. By mastering time management techniques, individuals and teams can accomplish more in less time, reduce stress, and improve overall work quality. Here are some key strategies to improve time management: Adopting these techniques can lead to a more disciplined approach to work, enabling businesses to achieve their objectives more effectively.