As your company scales, your support team may not be able to scale at the same rate. SaaS businesses often can’t hire at the same pace of increasing customers. Often, when new employees are hired, they still need several months to ramp up and learn the product. Your ticketing agents are learning about the product and teaching customers about it at the same time.

The customer support industry is constantly evolving, and software companies face a unique challenge in keeping up with technology in this increasingly digital world. SaaS businesses need a customer support software that keeps up with these changes, and can meet customer needs effectively and efficiently. TeamSupport was designed with this in mind. Our platform is dedicated to making ticketing agents’ lives easier, and helping software businesses do more with fewer resources.

The remote desktop software market is projected to grow substantially in the coming years, heavily driven by the increasing adoption of remote and flexible working models. According to a report from Fortune Business Insights, the market size was valued at $2.83 billion in 2023. This is a significant number, but the numbers are only going to continue to rise. For instance, the market is expected to reach $12.28 billion by 2032, growing at a CAGR of 17.7% during the 2024-2032 forecast period.

Search Engine Optimisation is not just a luxury but a necessity. But how much should you spend on it? Creating a well-thought-out SEO budget can be a bit of a puzzle. There are countless factors to consider, from your business goals to the competitive landscape to the resources you have at your disposal. If you’re unsure where to start or how to allocate funds to maximize your return on investment (ROI), you’re not alone. Many businesses struggle with this.

Every HR department can relate to juggling emails, chasing down updates, and trying to keep track of a million things– all at once. One thing that can save the day is nothing other than internal communication apps. Good internal communication is the best way to keep the HR team (including employees!) informed, engaged, and aligned with company goals. These HR comms apps make it easy to manage everything from employee feedback to team announcements without all the back-and-forth that slows you down.

Element is delighted to be joining the launch of openDesk at Smart Country Convention in Berlin, 15-17 October. For those that don’t know already, openDesk is an Office & Collaboration Suite for public administration. The development of openDesk is led by the Centre for Digital Sovereignty in Public Administration (ZenDiS), a limited company created by Germany’s Federal Ministry of the Interior (BMI). Element was selected by ZenDiS as the real time communications component within openDesk.

Discover actionable steps and practical tips to improve your customer feedback analysis. Use our free template to make the process easier.

Managing sales data from different platforms can be challenging, but Geckoboard makes it easy to visualize sales metrics from tools like Aircall, HubSpot, Intercom, and Zapier all in one place. With Geckoboard, you can track these sources on the same sales dashboard or, if it works better for your team, create separate dashboards that focus on specific areas. This flexibility allows you to monitor exactly what you need, whether you prefer a unified view or detailed insights across multiple boards.

When you rely on HubSpot reports for key insights, keeping them up to date is crucial. But ensuring they reflect the latest data isn’t always as easy as it looks. Are your reports refreshing frequently enough? Are they covering the right date ranges? And how do you spot errors before they mislead your team?

Managing a sales pipeline can feel overwhelming without the right insights. Deals are progressing, but without clear data, it’s tough to know what’s working and what’s holding things up. That’s where HubSpot’s sales pipeline reporting comes in. It gives you visibility into every stage of your pipeline, helping you catch issues early and keep your team focused on the most important tasks.