Teams | Collaboration | Customer Service | Project Management

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Navigating proximity bias in the age of remote work

It’s an understatement to say the way we work has changed in recent years. What we’re seeing is nothing short of transformation. The nine-to-five grind is gone. Companies are hiring from a global talent pool, even SMEs. Hybrid work schedules are the rule rather than the exception. This flexibility has been great for businesses, employees, and managers, but it hasn’t been without its hiccups.

Top 10 Team Brainstorming Techniques for Maximum Productivity

Thinking leads to Ideas. Ideas lead to creativity and creativity leads to progress. However, how do you find the greatest ideas for success? The answer is to use the best Brainstorming Techniques. That’s what we will discuss in this blog. Welcome to the Top 10 Team Brainstorming Techniques for Maximum Productivity.

From pain points to progress: accelerating your Well-Architected Framework Reviews

Creating an architecture that not only supports your business, but enhances it, is not a one-and-done task. It requires continuous reflection, learning, and improvement. For organizations that build on AWS, Well-Architected Framework Reviews play a critical role in their success. Designed to enable teams to assess and improve their architecture, the process can enhance performance, ensure stability and security, and maximize cost-efficiency.

16 Best To-Do List Apps to Stay on Track in 2024

To-do list apps can help you create personal to-do lists or manage tasks for your team. Creating manual, paper task lists is no longer sufficient. Numerous free digital to-do list apps are available online, so you don’t need to continue with outdated lists. But how can you find the best to-do list app that meets your requirements? We have curated a list of 16 free and paid to-do list apps to get you started.

Next in EX: Investing in 'AI for good' (ebook excerpt)

This is the first part of a series about the future of employee experience (EX). For the full picture, get your free copy of Next in EX: Trends shaping employee experience. There’s a lot of hype, fear and skepticism surrounding artificial intelligence (AI) and its impact on work. AI technology itself is not inherently good or bad; it’s about how organizations and individuals choose to use it. When used responsibly and ethically in organizations, AI has the power to transform EX.

Element signs partnership deal with Tele2 for secure collaboration

Tele2, the Swedish network operator, has entered into a partnership agreement with Element. The partnership will see Element being provided by Tele2 as part of a new service called Tele2 Collaborate (Tele2 Samarbete), a fully managed, secure and digitally sovereign communications service for the Swedish public sector. Element will complement Tele2’s existing portfolio of products and services to address secure messaging and collaboration, and to combat shadow IT issues from consumer messaging apps.

Mastering Collaboration in Miro: A Guide to Team Success

Unlock the full potential of team collaboration with Miro! This video is your ultimate guide to harnessing the collaborative features of Miro, making teamwork more efficient, engaging, and productive. Whether you're working on a complex project, brainstorming sessions, or coordinating with remote teams, our tips and strategies will help you collaborate in Miro like never before.

75% of workers say managers lack remote team leadership training

The 2024 Workplace Flexibility Trends Report highlights notable differences in the adoption of hybrid work models and the use of efficient management methods for such arrangements, as the corporate world continues to change in the post-pandemic era. Even though working remotely is becoming more and more popular, a shocking 75% of workers say managers lack remote team leadership training. This underscores a critical problem with current workforce management approaches.

How to: Optimize your Zendesk in 2024 | Customer success resources

✅ This video will serve as an introduction to our series on optimizing your Zendesk, give you the ultimate optimization checklist, and help point you in the right direction! ⏳ Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.