Everyone has 24 hours and the same amount of skills more or less. However, some are more successful than others. It is because of employee workload and time management expertise. In today’s digital era, no matter how much technology has made our lives easier, it has made our lives harder at work. Today’s workload or digital workload as we would like to call it is a boulder, which is squeezing us.

Productivity and Efficiency – the two most key elements, skills or you can say output of your staff, which ultimately lead to overall productivity boost for your company. If you want to increase these outputs, in this era of advanced technology and internet, you need to monitor your employees all the time. In this digital era, DeskTrack is a productivity monitoring software, which acts as an all-see eye for you.

You can check attendance of your employees by setting up a simple attendance tracking software. Check out our top five picks below 👇 You can generally use three methods to track your employees’ attendance: Checking your employees’ attendance is important for several reasons: Take control of your employees’ attendance with modern tracking tools for better efficiency and productivity.

Zendesk announced today that it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the market. The latest CX Trends data shows that unprecedented demand for AI is driving up the speed and frequency of customer engagement. In this new era of AI-powered CX, AI agents can push beyond traditional bot capabilities to help brands transform service into a competitive advantage.

Diagramming helps us visualize abstract information so we can understand, problem-solve, improve, and innovate. Luckily, you don’t need to be an artist or designer to create a diagram. Anyone can create effective diagrams by following basic diagram design. In this post, we’ll cover why diagrams can be such useful communication tools, the anatomy of a good one, and a few pro tips to take your designs to the next level.

Today is my three-year anniversary as the product leader for Zulip, the organized team chat product. When I left my job as a data science manager at Lyft, the career change felt like an experiment. Now, I’ve been reflecting on why it’s hard to imagine working on anything else. I’ve never had much patience for technology that’s not doing what I need it to do. Confusing interfaces drive me crazy.

Understanding the basics of pay periods is crucial for any business owner or payroll administrator. A pay period is the recurring length of time over which employee time is recorded and paid. These periods can vary in length, typically ranging from weekly to monthly intervals. The choice of pay period has significant implications for both the employer and the employee.

Does your contact center give you what you need to solve your customers’ problems or increase agent efficiency? A contact center with the traditional system can limit customers’ ability to find answers and solve problems autonomously while also adding to agents’ woes. Built on top of Generative AI, a contact center helps transform the customer service experience by making contact centers and their agents more efficient.

The more positively employees experience their work, the better they perform, the longer they stay, and the greater their impact on those around them. That’s why it’s critical for HR strategists to stay ahead of the employee experience (EX) trends redefining the shape of work.