The emergence of Generative AI pushes for rapid adoption of AI like no other technological innovations in recent times. Everyone wants to use Generative AI for its reasoning, logic, and problem-solving skills independent of human oversight. The wave of opportunities Generative AI brings is clear evidence that AI or GenAI would take very little time to become mainstream. Companies want to train or build proprietary models for various business use cases.

Today is my three-year anniversary as the product leader for Zulip, the organized team chat product. When I left my job as a data science manager at Lyft, the career change felt like an experiment. Now, I’ve been reflecting on why it’s hard to imagine working on anything else. I’ve never had much patience for technology that’s not doing what I need it to do. Confusing interfaces drive me crazy.

The more positively employees experience their work, the better they perform, the longer they stay, and the greater their impact on those around them. That’s why it’s critical for HR strategists to stay ahead of the employee experience (EX) trends redefining the shape of work.

The more regularity your employees show, the more work and productivity you get. However, sometimes you get the complete opposite, which is irregularity. Sometimes, even if you get your employees back to the office, they lack the motivation and enthusiasm to work. There can be various reasons behind this and it’s essential to solve this problem, especially in the digital era, where employees can easily get distracted. One solution is to use a screen tracker such as DeskTrack.

Does your contact center give you what you need to solve your customers’ problems or increase agent efficiency? A contact center with the traditional system can limit customers’ ability to find answers and solve problems autonomously while also adding to agents’ woes. Built on top of Generative AI, a contact center helps transform the customer service experience by making contact centers and their agents more efficient.

Diagramming helps us visualize abstract information so we can understand, problem-solve, improve, and innovate. Luckily, you don’t need to be an artist or designer to create a diagram. Anyone can create effective diagrams by following basic diagram design. In this post, we’ll cover why diagrams can be such useful communication tools, the anatomy of a good one, and a few pro tips to take your designs to the next level.

Team structure mistakes can significantly impact the success of an organization. They dictate how decisions are made, communication flows, and tasks are assigned. Despite good intentions, teams often overlook fundamental structural errors, decreasing cohesiveness and productivity. In this article, we’ll explore the foundational aspects of team structure, identify the top five mistakes, and provide actionable strategies to avoid them, ensuring optimal teamwork and organizational effectiveness.