Teams | Collaboration | Customer Service | Project Management

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From micromanagement to empowerment: Cultivating a culture of accountability and efficiency

You would be hard-pressed to find a team leader today who acknowledges being a micromanager. But they’re out there and doing untold damage to morale, productivity and profit potential. Micromanagement’s most immediate impact is on employee engagement levels. Feeling controlled, undervalued and unable to make decisions, employees withdraw or leave altogether. But the influence goes far beyond disgruntled employees.

Insightful Dominates G2 Winter 2024 Rankings: Leading the Charge in Employee Productivity Software

Discover how Insightful's suite of remote work tools and employee monitoring solutions topped G2's Winter 2024 rankings, enhancing productivity and well-being in the digital workplace.

Don't let ideas die post-retro: 5 ways to make retrospectives more actionable

The retrospective is a familiar end-of-cycle exercise for product development teams who follow Agile methodology. Done right, it can be a highly impactful process with the potential to improve how teams collaborate, function, and innovate. But all too often, teams skip this critical step of reflection in favor of moving on to the next “big” thing.

Project assumptions: Understanding their role and significance in project management

What are you assuming right this second? Lots of things! At a minimum: We all make assumptions about the world around us — it’s a part of navigating a complex and sometimes chaotic world. What good would we be in everyday life if we constantly doubted that gravity would hold us down, that electricity would keep working, and so on? We do the same thing in projects: we make certain project assumptions so we can focus on the less certain stuff between those assumptions.

75% of employees stay for the well-being benefits provided: Report

A startling number of employees in today’s quickly changing job market are struggling with financial concerns, which have an impact on both their personal and professional productivity. Recent statistics show a concerning trend: almost 9 out of 10 employees say they are concerned about their financial situation, and over half of workers report barely making ends meet.

Time Tracking Software with Screenshots: A Compressive Guide 2024

What does a business need? What is the expectation of a CEO? These are simple questions that come to the mind of business owners every day and one of the simplest answers to this is all they want is to enhance productivity and streamline their operations.

Project scope management: Plan, template, and guide

A scope management plan outlines the processes involved in executing your project and serves as a guideline to keep the project within specific limits. In this article, we’ll explain what a scope management plan is and how it can assist you in the planning phase. With effective scope management, you can set you and your team up for success. Managing the scope of a project is like driving a car. If you don’t keep your eyes in front of you, the car veers off the road.

(Tech) stack 'em up: tap into apps on the Zendesk Marketplace to give customers a helping hand

Every business needs software solutions to thrive, and building the right tech stack means companies can put customer experience front and centre. But with so many options out there, finding the best integrations for each of your clients can be a head scratcher. In the context of Zendesk, ‘tech stack’ refers to a combination of tools and technologies that work together with our products – all geared toward improving a business’s customer experience (CX).

A Guide to Different Meeting Types & Agendas [Free Templates]

Meetings can be powerful tools for productivity, but poorly run ones can dampen energy and damage team morale. Save your team from frustrations by running targeted discussions with well-structured agendas. Define clear objectives, realistic deadlines, and task ownership to enhance engagement and cultivate a more dynamic collaborative environment. Are you using the right meeting format to achieve your goals?