It’s another new year and potentially a new IT service management (ITSM) budget for many. But what ITSM trends should your IT organisation be focusing on? The quick answer is “those that will help improve what matters most to employees and business outcomes”. However, this isn’t really what you came to this blog to read about. So, to help, here are some of the top ITSM trends that might apply to your IT organisation in 2024 and my thoughts on some of them.

Just like in every recipe, there is the key ingredient and without that key ingredient, the recipe can never be at its full potential. Team Cohesion is one of the most important ingredients you need for making a recipe for a very high-performing, efficient, and hard-working team in the office. Today Team Cohesion is not just a nice-to-have feature it’s a must-have feature team Cohesion is not just the sunroof in your car it’s like the engine of the car, it can’t move without one.

Every single company has something in common. For this single aspect, industry is irrelevant. We’re talking about that bottom line. Dollars. Profit. Greenbacks. Bread. Cheddar. However, you want to put it. Every business is in business because they want money. They need it to pay employees, innovate to build better products, provide necessary perks like insurance, and so many more. A major part of all company finance is invoicing.

Your product roadmap gets everybody on the same page about the vision and direction for your product — from what goals you’re aiming for to what features you’re working on (and what ones you’ll work on next). It’s chock full of valuable information for your internal team members and external stakeholders. But that doesn’t make any difference if people can’t actually understand it. Roadmaps can quickly become unwieldy.

Now more than ever before, workers have access to powerful digital platforms that allow them to work smarter, not harder. Generative artificial intelligence (GenAI) and modern intranets make it easier for employees to improve productivity and accomplish more in less time. And the productivity boost couldn’t come at a better moment.

Leap into the ’’eat that frog’’ technique and tackle challenging tasks head-on. Uncover roadblocks, tips, and tech tools like task apps and time-tracking software. Discover how Insightful can turn your team into task-conquering champions.

Strike a harmonious work-life balance with the 168 Hours Technique. Embrace tools like digital planners and Insightful's employee time tracking software. Navigate challenges, boost coordination, and gain real-time insights. Make every hour count!

Mobile apps have become indispensable for almost any job. One way or another, employees use them to access their work platforms from anywhere at any time. And that’s the kind of flexibility we aimed to improve with the new InvGate Service Desk mobile app. If your organization offers multi-site support across diverse locations or provides remote IT support, having a mobile help desk is absolutely indispensable for agents to provide consistent help despite the device where they choose to do so.

In the dynamic world of legal practice, efficient time management is not just a prerequisite; it’s the foundation upon which success is built. Attorneys navigate the delicate balance of providing exceptional legal services while ensuring they are duly compensated for their time. The age-old debate between block billing and Flowace time tracking software has persisted, but a paradigm shift is underway.