Teams | Collaboration | Customer Service | Project Management

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5 innovative ways to encourage AI adoption in your org

In the evolving landscape of AI, sticking strictly to the traditional playbook is unlikely to yield the best results. Integrating new technology like AI into your business operations is often met with resistance. It's human nature—we're generally wary of change. To truly get your employees on board with AI, you'll need to think differently. Flipping the script on conventional wisdom could be the catalyst you need for change.

Tips for Freelancers Looking to Master Project Management

By this point in your freelance career, you’ve likely got a few clients under your belt. But as your client list grows or as more projects come through the door, you will need a way to handle this. How you manage your time, workload, client communication, and everything in between ultimately affects the quality of your work and your relationship with your clients. Having a handle on your freelance project management skills will make your career much easier and far more rewarding.

Geo-Fencing in Workstatus: A Game-Changer for Field Workforce Management

Ever found yourself grappling with the challenges of managing a dispersed field workforce? Picture this: Your team is scattered across various locations, and coordinating their activities seems like a logistical puzzle. How do you ensure efficiency, productivity, and real-time visibility? The answer lies in the rising phenomenon of Geo-Fencing. In a world where technology revolutionizes our work, Geo-Fencing emerges as a powerful solution, transforming field workforce management.

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10 Reasons for Poor Teams and Zoom Call Quality

Unified Communications and Collaboration (UCC) platforms play a vital role in facilitating seamless communication and efficient teamwork within the modern digital workplace. This reality is particularly important in light of the growing prevalence of hybrid and remote work. Zoom and Microsoft Teams, two leading UCC applications, have gained widespread popularity across global organizations. Before the rise of Zoom, often Cisco Webex or Goto-Meeting was the collaborative and presentation platform of choice for Enterprises. What's detailed here for Zoom and Teams, also holds true for the more traditional remote meeting apps like Webex and Goto.

6 Types and Features of Technical Communication

Interpersonal communication is an essential aspect of human interaction, serving various purposes in our daily lives. However, there are different types of communication, each of which is suitable for a particular setting. One of the most common kinds of communication that occurs in a business is technical communication. Technical communication is specialized, targeting audiences in specific fields like science and engineering with detailed and complex information.

How to keep teams aligned from strategy to execution

It’s a new year and the time when teams look to the months ahead with unblinking optimism. Maybe you’ve already planned a strategy to delight your core customer and focus on product innovation. Or perhaps you’re still working toward alignment on high-level goals. No matter which stage you’re in — goal-setting, planning, or execution — it’s all hard work.

Call center success: Richard Blank on human interaction and relationship-building

Discover how Richard's BPO industry supports this approach and learn about the top changes in the contact center industry over the past 23 years, including the impact of COVID-19 and advancements in technology. Gain insights into building a unique company culture, prioritizing empathy, and creating long-term partnerships with clients. Don't miss this deep dive into the power of authentic human connection! About.

How to automate repetitive tasks in 5 steps

Your team is in a relentless, repetitive cycle: manually updating project statuses, sorting through work requests, and dealing with endless email threads—tasks that demand attention but add little to your organization’s strategic goals. This scenario is all too common in today’s enterprises, where manual tasks eat into valuable resources and sideline core objectives. That’s where automation comes in.

Four new reports to better understand your team, projects, tasks, and time

As we wave goodbye to 2023, it’s a natural time to look back and reflect on all of your achievements from the past year. To help you out during this time of observation, we’ve launched 4 new reports that will help you analyze, understand, and draw conclusions about your work. Now with greater ease, you can report on the past and know what actions to take to set your team, projects, tasks, and time up for success in the future. Here we come, 2024!