The concept of customer experience has become one of the main focuses of customer-facing teams, and for good reason. The customer experience is at the forefront of everything a company does for its customers, whether it’s the products and services they provide or the simple, everyday interactions between them. Concepts like customer-centricity and being customer-first are now at the forefront of a pioneering spirit in customer support and related fields, yet many companies are still falling behind.

To win long-term business, managed service providers (MSPs) need to do more than simply deliver services: you need to keep operations on track, designate workloads efficiently, and build positive (and profitable) client relationships. But when you deal with complex systems all day, every day, the last thing you need is more complexity. That’s why no MSP software stack is complete without a powerful, scalable project management platform to plan, organize, and deliver their work.

Spinning plates, herding cats, keeping multiple balls in the air: there’s no shortage of creative terms to describe just how challenging it is to keep complex projects with lots of different parts running smoothly. When you work in a fast-paced, constantly changing environment like an agency or professional services firm, it’s essential to keep those plates—err, projects—on track.

‍ Democracy is often described as "of the people, by the people, and for the people." But what happens when the people aren't at the table? Yes, we are referring to the lack of citizen engagement in a democracy. The active participation of individuals in government decision-making is the backbone of a healthy democracy. When citizens are involved in the process, they're more likely to trust the outcome.

Keeping track of work hours is crucial for employees and employers alike. For employees, understanding how to calculate work hours accurately helps prove their worth, become eligible for bonuses and compensations, and foster trust and reliability. Employers, on the other hand, calculate work hours to process payroll and determine productivity. No matter which side of the table you’re on, calculating work hours accurately is a much-needed requirement for your workplace.

For agencies, professional services, consultancies, and any other client-based business, delivering great work is only half the job. The other half is working alongside your clients to provide exceptional experiences, stellar communication, and flexible collaboration. It’s a constant balancing act between ensuring client satisfaction and staying profitable. To help you walk that tightrope, you need client management software.

Adfinis, a recognised and internationally active open source provider, and Element, a leading service provider for secure and decentralised real-time communication solutions, are entering into a partnership. With this partnership, Adfinis is expanding its portfolio with an exciting solution that will enable it to offer an even more comprehensive range of products in the market for digitally sovereign platforms.

Best practices for embracing transparency and prioritizing what’s right – without being a jerk about it.

Unless you have been living under a rock for the past few years, you must have often heard the term remote employee monitoring software. The need to monitor employees working remotely has recently risen due to the emergence of a diverse workforce worldwide. As remote work brings many challenges, it also brings new business opportunities. That is if they use the right software solution to manage everything.