Teams | Collaboration | Customer Service | Project Management

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Key Time Champ Features for Employee Monitoring

Boost your team's productivity with our comprehensive toolset: track app and website usage for optimized performance, monitor live screens and activities for complete visibility, and precisely track work hours and tasks. Keep your team engaged and equipped for success with seamless tracking and insights!

Time Booking: What Makes It Essential for Your Business?

68 Suffering from late deliveries, time mismanagement, or unproductive meetings? This is a familiar issue that is widespread in many organizations particularly when there is no awareness of how time is being utilised. The solution is to allocate the hours of your team properly. Time booking provides the structure that businesses need to track, allocate, and schedule time for increased efficiency. But what exactly makes time booking so impactful?

7 Time-Efficient Tips for Work

In today’s fast-paced work environment, time is one of our most valuable resources. Whether you’re juggling multiple projects, dealing with constant emails, or trying to balance professional and personal responsibilities, the ability to manage your time efficiently is crucial. Time efficiency is not just about working faster; it’s about working smarter, making sure that the time you spend at work is productive and aligned with your goals.

An introduction to AI agents: The future of CX | Zendesk

What are AI agents? In this video, we explain what AI agents are, how they differ from the bots of the past, how they work, and how they're transforming CX. Watch this video to learn about the capabilities of AI agents and the benefits they can bring to your customers, service team, and business. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

5 Metrics to Measure SaaS Customer Support Success

Understanding your customer support means understanding the metrics by which you measure success. With a proactive approach to customer support, ticketing agents can achieve resolution swiftly and effectively. This blog explores key performance indicators (KPIs) to better understand the effectiveness of your SaaS support team, and how TeamSupport can provide the tools to monitor your customer success.

What's new in Asana | September 2024

Welcome to the September edition of What’s new in Asana. First, copy charts from dashboards and paste them into external applications for presentations and documents. Next, archive inactive portfolios to maintain a focused view of current work while still retaining access to historical records. Finally, use AI chat to quickly and easily follow up on and add comments to multiple tasks. For a full list of what’s new this month, check out our Release Notes in the Asana Help Center.

How to Align Employee Expectations With Team Goals

Employee expectations are behavior, performance, and outcomes employers require from their workforce. They provide clarity and direction, ensuring the organization achieves shared business goals. Without outlining (and monitoring) these expectations, employees won’t be clear on their roles or how they contribute to the bigger picture. They may become disengaged, lose productivity, or leave, which hurts any business.

Top 10 Best Strategic Planning Software in 2024

Are you looking for the best strategic planning software in 2024? In the present, your business strategy is essential and will decide your future. Surprisingly enough, it can also change depending on the scenario. Planning, strategizing, managing, and executing is your staircase to success. However, given the current circumstances, it’s not as simple as it sounds.

Firewall Port Mapping: Everything You Need to Know

Firewall port mapping is a fundamental concept in network security that allows administrators to control and direct traffic flows. It's a key part of configuring firewalls to ensure that incoming and outgoing traffic is properly routed while keeping malicious activity at bay. This article will walk you through what firewall port mapping is, its security implications, and best practices for implementing it effectively.