Teams | Collaboration | Customer Service | Project Management

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Discover the enhanced Freshworks Marketplace experience

Discover smoother navigation, personalized recommendations, improved search relevancy and greater transparency. Intuitive navigation with a freshly revamped user interface With a revamped UI, navigating through the marketplace gallery has never been easier. Our newly redesigned marketplace gallery is crafted to provide a seamless and efficient browsing experience. We now have advanced filters on the left-hand side that enable you to find apps based on both themes and payment modes.

Create, Modify, and Optimize Docs with AI on Miro: A Step-by-Step Guide

Unlock the power of Miro to create, modify, and optimize your documents effortlessly! In this video, we’ll show you how to Create, Modify, and Optimize Docs with AI on Miro in just a few simple steps. Learn how to harness AI to enhance your documentation process, making it faster and more efficient.

How to Improve Employee Experience - Proven Strategies

Employee experience has been in HR and IT leaders’ minds ever since companies started shifting their ethos into a more employee-centric model. It’s no longer a matter of how much an employee can get done but how they can do it while still feeling like they want to keep doing it.Now that employees are in that strange transition period between home-office and hybrid work, everything about achieving an optimal employee experience has been brought to the forefront even more.

Getting Started with Kanban - A beginners guide + 5 Expert Tips

Kanban has become a very popular work—or workflow—management tool, especially in the Lean, Agile, and DevOps worlds. It has also found its way into IT Service Management (ITSM) as a way of providing focus and insight into work jobs/tasks and flows, such as ticket queues, planned and unplanned tasks, or projects and improvement activities.

Picking the right deployment model: on-premise vs. off-premise software

On-premise, off-premise, or hybrid software deployments. There’s no shortage of options for companies and IT teams looking to create robust, secure, and scalable networks for their employees and end-users. But with more options comes more research and decision-making, as each choice comes with its own benefits and drawbacks that can impact everything from cost to performance and data security.

36+ employee retention statistics every HR and manager should know in 2024

Employee retention is a complex issue. There are a multitude of factors at play, and those factors are changing as work is changing. The current employee retention statistics show that HR and managers must rethink retention strategies. Classic approaches aren’t working, but employees respond well to personalized and empathetic leadership. We’ve identified key themes in employee retention statistics that highlight the challenges and help managers make targeted decisions.

Top Tips to Undertake Back Office Workforce Management

Back-office workforce management is crucial for maintaining efficiency, productivity, and high service levels. Managing shared services or a global business services unit requires specific, sound strategies, which can make a remarkable difference in employee performance and overall operational success.

Zulip 9.0: Organized chat for distributed teams

We’re excited to announce the release of Zulip Server 9.0, containing hundreds of new features and bug fixes! Zulip is an open-source team chat application designed for seamless remote and hybrid work. With conversations organized by topic, Zulip is ideal for both live and asynchronous communication. Zulip’s 100% open-source software is available as a cloud service or a self-hosted solution, and is used by thousands of organizations around the world.