Teams | Collaboration | Customer Service | Project Management

%term

Organize your thoughts with 7 mind map examples from the Miro community

A mind map displays information with related ideas branching out from a core concept. It can be helpful for everything from brainstorming and problem solving to decision-making and information sharing. One of the best parts about mind mapping is that there’s endless room to be creative. Take a look at these seven different mind map examples from Miroverse and you’ll walk away with plenty of inspiration for your own diagrams.

Intranet implementation made simple: Choose an intranet that saves IT time and resources

Tightening budgets make it more imperative than ever to choose an intranet solution that is easy to deploy and maintain, thereby preserving and optimizing your IT resources. Streamlined intranet implementation can save money, time and frustration for IT and beyond.

The User Survey plugin: A new way for customers to gain valuable insights from end users

At Mattermost, we’re laser-focused on ensuring our customers get the most out of their Mattermost deployment investment. To do that, they need insight into how their user base is using the platform and what’s working best for them. Right now, getting insights about their user base’s experience is not easy. To get the data they need, some customers have leveraged external survey solutions, but others in air-gapped environments don’t have that option at all.

Adopting a Customer-Friendly Ticketing System

POMS Corp., a provider of manufacturing execution systems software for companies that make pharmaceuticals, bio-pharmaceutical, cell and gene therapy, and other FDA-regulated products, takes customer support seriously. After years of frustration with an insufficient customer support solution, Travis Castleman, VP of Customer Support at POMS, decided to adopt TeamSupport in 2020.

Change management in IT: What is it and how does it work?

As Greek philosopher Heraclitus once said, "Everything changes and nothing remains still, and you cannot step twice into the same stream." Ironically, change is the only constant — not only in life in general, but also in IT processes. IT teams may need to upgrade their hardware, migrate from on-premise services to the cloud, implement a new security patch, or deal with server breakdowns. How do you handle these changes to ensure minimal to no disruptions to service quality?

Choosing The Right Atlassian Tools For Project Management

For companies seeking to streamline project management through enterprise-grade collaboration tools, Atlassian offers a robust suite like no other. Atlassian project management solutions are designed to increase visibility, automate processes, and enhance team productivity, making them a worthwhile investment for organisations looking to make their workflows more efficient.

Significance of Productivity Tracking in Global Business Services

“Global business services” (GBS) is a business plan that combines and centralizes support services from different areas within a company. Compared to traditional shared services that usually focus on a single function, GBS provides services across various industries, such as finance, HR, IT, procurement, and more. By combining these services, GBS hopes to boost output, cut costs, and support new ideas within the business.

Question Everything: Five Whys to Decode Your Workforce Data

Explore how a simple Insightful app download and the Five Whys method can transform your approach to workforce challenges. This article details a step-by-step process for uncovering and addressing the root causes of workplace inefficiencies through user activity monitor tools, empowering leaders with actionable insights for better decision-making.