Zulip Desktop 5.4.3 security release
Today we released Zulip Desktop 5.4.3, fixing a security issue: This release also includes the following changes since 5.4.2.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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The Complete Guide to 24/7 Support
Scaling your team to provide assistance around the clock might sound like a mammoth task. However, with a step-by-step guide, you can incorporate a 24/7 support model in no time. That’s why we’ve put together this comprehensive guide on setting up 24/7 customer service. In this guide, we cover: What Does 24/7 Support Mean?
High-trust collaboration: Real-world lessons from implementing Mattermost at scale
Managing the flow of information within an organization can be a daunting task even for small teams. But for large corporations, creating a communication and collaboration workflow to meet the needs of thousands of users—while meeting their standards for security and compliance—can be a huge challenge. So what does it take to maintain secure communication for tens of thousands of users?
The Ultimate Guide To Workload Management
Looking for ways to manage your workload efficiently? Managing your team members and keeping track of their workloads isn’t easy. If you overestimate your team’s capacity or put too many to-do lists on an employee’s plate, things can quickly become messy. Workload management is a technique that can help keep your team performing at their best, even when resource numbers are limited and deadlines are edging closer.
A 5-minute guide to KPI reports (plus tips to build your own)
You spent the whole quarter collecting data about your new website design. You tracked a ton of KPIs, from traffic fluctuations to bounce rates. It's time to show your manager the success of your redesign. How do you do that? With KPI reports. A great KPI report doesn’t just showcase the data you collected; it also presents an argument for the next steps your organization should take.
Teamwork Quick Start Guide for Agencies
Getting started in Teamwork is as easy as adding users, creating a project, assigning tasks and logging billable time to create invoices for your clients. This video will walk you through the easy steps you need to take, from adding users, creating a project, getting organized with tasks and logging time as well as creating invoices
A Tale of Two Customer Service Agents | Netomi
Customer service is tough. But AI chatbots for customer service make life easier! Customer service agents love to use our AI chatbot to make their lives easy. Learn how two customer service agents (spoiler: one uses AI) go about their days and how this AI can improve your customer service.
The AI Difference in Customer Service
AI Chatbots for customer service are capable of so much more than ever before. Our AI is constantly learning and improving its ability to be a full stop customer service agent. The world of customer service is changing. See the difference AI makes and why agents need more than a chatbot.
What is call listening?
How well is your call center handling customer issues? Metrics like customer survey scores and average hold times speak volumes about your support team’s performance. But even data doesn’t always tell you the full story. To uncover the finer details of your call center performance, you’ll need a headset and a quick tutorial on call listening, or call monitoring.
Team Building Activities To Avoid (And 7 Activities To Do Instead)
Interested in learning about some engaging team building activities? Sure, team building activities are a great way to boost morale, increase collaboration and create a group of tightly-knit coworkers. However, team building activities are only useful if they are informative and enjoyable at the same time. Unfortunately, your average team-building activity doesn’t live up to this. Most team building games are embarrassing, awkward, and a waste of time!