It’s happened to everyone—you purchase a new product you’ve wanted for a long time. But despite your excitement to use it, you realize, to great irritation, that you don’t really understand how to use it. These days, customers have an abundance of options any time they want to make a purchase. If something is too hard to use, returning it or canceling the subscription is just a few clicks away. Closing a deal does not mean your customer will stay.
Cloud is no longer a differentiator – it’s a strategic requirement for long-term success. So says Forrester’s Benchmark Your Enterprise Cloud Adoption report, and so say our customers, 90 percent of whom choose our cloud products over hosting Server or Data Center versions on-premise (on-prem). Ten years ago, moving to the cloud was about staying ahead of the curve – no longer.
Team collaboration is important for a reason – it delivers results. But what are the keys to making team collaboration more effective for your company? Let’s find out the answer together.
Along with so many dramatic changes the coronavirus pandemic has abruptly introduced into our daily lives, a lot more business has moved to the internet. Because of social distancing, millions of employees have exchanged their commutes for a home office. At the same time, all sorts of companies have seen an explosion of traffic to their eCommerce and online service sites. During this time, businesses have been forced to rapidly shift both their marketing and servicing channels.
Scoro has been acknowledged as the leader in project management by G2. With more than 2/3 of people who use Scoro rating us with the highest score, we are confident in our product’s ability to improve our clients’ workflow. We continuously develop our product and add new features to be the perfect fit for even more professional service businesses. G2 is a global peer-to-peer business solutions review platform that has more than 500,000 software reviews.
Part 1 of this blog series explored the meanings of and differences between customer sentiment analysis and Customer Distress Index (CDI™)—customer sentiment analysis uses text to indicate a positive or negative tone to the communication and the TeamSupport CDI uses data to indicate whether a customer may be satisfied or frustrated. But why should B2B customer support teams pay attention to customer sentiment and CDI?
