To deliver the perfect customer experience, activities such as creating efficient processes and workflows, quality management, planning shift schedules, etc. are absolutely critical. These come under the umbrella of customer service operations, a core capability that helps scale and improve the level of customer support offered by your company. So who ensures support operation tasks are ideated and executed well so that your customer service standards do not drop?

Looking for free alternatives to TeamViewer? We hear you Fortunately, when it comes to finding a better TeamViewer alternative, there are a variety of options and discussion on Reddit. But before we look at the best alternatives, let’s review why TeamViewer may not always be a perfect choice. One of the reasons why TeamViewer users want to migrate to a different remote desktop access software is that it is not free for commercial use. The plans are expensive.

Amid the COVID-19 pandemic, businesses worldwide are switching their mindset and employees to working remotely. This change has introduced us to a myriad of challenges: whether it’s juggling the reality of working with your kids in the house (read: zoo), ensuring you maintain a healthy work-life balance, or finding the right tools to help you get your work done.

If your customers succeed, you succeed. So it’s critical for your Customer Success team to work closely with your customers and understand the needs and specific problems they face. However, that’s easier said than done. You’ll need to develop a keen understanding of your customers and their various pain points. In this piece, we’re going to lend you a helping hand. We’ll dive deeper into the science of pain points by covering the following: Let’s get started!

Have you ever wondered what keeps you motivated at work? Is it a word of appreciation from a colleague? Healthy competition between you and your teammates? Or a coffee-break that you spend catching up on a game or just getting a breather? Motivating factors like these work best in an office environment. However, things are different when you’re working from home.

While the heart of a company’s culture is not dependent on in-person facetime, it often manifests in ways that bring people together in the same space. So what happens when connecting in person is no longer an option? “We still need human connection.

When you order something on e-commerce sites like Amazon or order food online, tracking your delivery is very seamless. It shows they have a field service management software in place, enabling you to track everything within your app. Reaching out to field service technicians like electricians and plumbers also involves managing and planning field service.

We are always listening to your suggestions and feedback and we are known for our flexibility and responsiveness. You always give us great ideas on how we can improve and what features would benefit you. So we wanted to get you up to speed on a bunch of new features that will make your life easier. From integrations to the service catalogue, we’re making sure everything you need is all in one place.