Teams | Collaboration | Customer Service | Project Management

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Salesforce Brings Slack AI to All Paid Customers, Adds Recap to Deliver Daily Morning Digests

Slack strengthens its AI-powered platform as it continues rolling out native generative AI capabilities to users, including enhanced search, channel and thread summaries, and a new recap feature. Customers like Wayfair, Beyond Better Foods, and more depend on Slack AI to stay ahead of the workday and better surface and prioritise information.

How Asana uses work management to optimize resource planning

Initiatives can’t succeed without the right resources. Nobody knows this better than Rita Khayat, Asana’s Head of PMO for Strategy and Operations. Khayat is responsible for keeping business-critical goals on track—which she does by allocating the right resources, at the right time, to the most important work. Khayat’s team is responsible for four main business areas within the CIO org: Resource management is essential for each of these areas.

How Prudential Accelerates Agile Processes and Builds Trust with Miro

Discover how Prudential utilizes Miro to foster innovation and collaboration. With remote and hybrid work environments, Miro has become essential for seamless teamwork and design processes. Agile teams at Prudential leverage Miro for PI planning, retrospectives, and other agile events, promoting transparency and collaboration. By replacing traditional in-person retrospectives with Miro's dynamic interface, Prudential enhances visibility and trust within teams. The recent integration of Jira and Miro streamlines workflows, reducing overhead time and increasing employee satisfaction.

Zendesk Relate 2024 keynote highlights: AI, CX, WFM, QA, and more

👉 Zendesk Relate 2024 keynote highlights ⚡️ Join CEO Tom Eggemeier, Senior Vice President of Solutions and Product Marketing Lisa Kant, and Senior Vice President of Product Management Paxton Cooper as they announce the launch of autonomous AI agents, workflow automation, agent copilot, Workforce Management and Quality Assurance capabilities — all powered by Zendesk AI.

Agile beyond software development: How to empower non-tech teams

What’s the first thing that comes to mind when you hear the word “Agile?” It’d be no surprise if your mind goes straight to software engineering, given Agile’s origins as a self organized way of working for developers in the early 2000s. But in recent years, its methodologies have become ubiquitous as a highly efficient way for all teams to work, with its frameworks used everywhere from marketing to HR, in military operations, and beyond.

How To Drive Client Results 70% Faster w/ Kate Vasylenko

Clients who are “happy” may still leave you. But clients who are seeing results–and seeing them fast? Now, that increases the value you deliver and decreases the chances that new clients will churn. So, how did this digital marketing agency drive client results 70% faster, increase customer satisfaction scores and start getting glowing feedback from more clients? It was all about strategy.