Teams | Collaboration | Customer Service | Project Management

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insightful

Cut the Queue: an Insightful Approach to Reshaping Call Center Outcomes

Apr 15, 2024 By Dora Ordanić In Insightful
Explore the benefits of integrating Insightful into call center monitoring operations. Learn how its smart metrics improve first call resolution, reduce average handling time, and enhance customer satisfaction scores, propelling your productivity with just one call center tool.
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insightful

How to Make Sure Employees Are Working from Home Committedly: Strategies for Remote Work Management

Apr 15, 2024 By Vanja Savic Petrovic In Insightful
Explore solutions to common remote work challenges such as decreased productivity and collaboration difficulties. Learn how to make sure employees are working from home effectively by relying on productivity and time monitoring tools.
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Simpplr

Next in EX: Unifying employee experience technology (ebook excerpt)

Apr 15, 2024 By Raubi Perilli In Simpplr
This is the second part of a series about the future of employee experience (EX). For the full picture, get your free copy of Next in EX: Trends shaping employee experience. Too many employees have too many tools, creating a sense of digital friction that fractures their attention, causes frustration, and limits productivity. This technology overload holds employees back instead of propelling them forward — this poor employee experience (EX) impacts key organizational outcomes.
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The SURPRISING Way to Combat Client Churn w/ Jonathan Ewing

Apr 13, 2024 By Teamwork In Teamwork
What if we told you there was a way to improve your client relationships and reduce churn before retention is even a concern? Jonathan Ewing, Director of APCO Worldwide, joins the podcast to talk about how agencies can foster positive relationships with clients and reduce churn even before the onboarding process is finished. He discusses the importance of predicting and acting on client needs, and how adjusting your services and strategies accordingly improves retention and keeps clients happy and satisfied from Day 1.
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m-files

The Importance of Document Automation

Apr 12, 2024 By M-Files In M-Files
When you envision “automation,” what comes to mind? For many people, it's images of large automotive assembly lines. Deploying robotic arms and other modern marvels, these manufacturing facilities are monuments to the power of automation. However, the real automation revolution today happens outside the manufacturing floor. In offices around the world, automation software is transforming knowledge work—particularly solutions that incorporate artificial intelligence (AI).
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InvGate

Past, Present, and Future of the Workplace

Apr 12, 2024 By Manuela Aggio In InvGate
Trying to answer the question of what the future of the workplace will look like seems to be a never ending discussion. Of course, this interests both employers and employees, who tend to feel uncertain about the constantly changing landscape and put a lot of thought and effort into arriving prepared for what’s coming.
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TrackingTime

The Definitive Guide to Maximize Efficiency with Agile Time Tracking

Apr 12, 2024 By TrackingTime In TrackingTime
Efficient time management is essential for maximizing productivity and achieving project success. One method gaining increasing popularity is agile time tracking. This practice enhances traditional methods, offering dynamic solutions for modern teams. In this comprehensive guide, we’ll delve into the complexities of agile practices, providing actionable insights and best practices to unlock your team’s full potential.
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m-files

Knowledge Work Automation Will Change Compliance

Apr 12, 2024 By M-Files In M-Files
All companies rely on effective compliance to protect data and streamline business operations. The advantages of automating knowledge work are infinite. Companies can implement a comprehensive database to store institutional knowledge. This approach helps organizations minimize the risk of cyberattacks, avoid document mismanagement, and enhance workflows in every department. Organizations can then focus on superior customer service.
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time doctor

Zoom workplace AI revolutionizes team collaboration

Apr 12, 2024 By Time Doctor In Time Doctor
With the launch of its AI-powered platform, Zoom Workplace, Zoom Video Communications has made a significant advancement in the rapidly changing field of digital workspaces. Together with updates to the AI Companion, this platform seeks to transform teamwork through increased output, smoother connections, and more flexible work arrangements. Here’s a closer look at how Zoom is changing the way people collaborate in contemporary offices.
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