In manufacturing, effective customer support requires technology that spans geographical boundaries and provides a wealth of knowledge. From the production of everyday goods to the development of new technology, precision and efficiency are a top priority. Empowering customers to find answers to their questions independently can lead to quicker resolutions, and establish a deeper understanding of customer needs.

To improve things in the modern business environment, it’s important to understand what motivates and keeps employees. Companies can’t say enough about how important it is to have employees who are driven and dedicated to the business’s success, especially when it comes to new ideas and competition. This blog post discusses why employee engagement is important, how it affects retention, and gives businesses useful tips for making their staff loyal and helpful.

Data is the lifeblood of success in today's dynamic business landscape. Financial records, customer information, intellectual property - these digital assets are crucial for competition and they demand robust protection. While the digital age has introduced conveniences in the form of blurred geographical boundaries so businesses can operate globally, new security challenges have cropped up that must be tackled.

In today's digital era, businesses are swimming in a sea of data. Understanding and harnessing the power of advanced analytics, data, collective intelligence, and artificial intelligence (AI) is crucial. Developing a strong data and analytics strategy is essential for organizations looking to use information effectively.

Whether it’s reported in the news or discussed in the boardroom, environmental concerns are top of mind these days — and sustainability is increasingly influencing how companies do business, what projects they’re prioritizing, and how they plan for the future. We spoke with Bram Jonker, Principal Product Evangelist at Miro, to learn how organizations are leveraging innovation to tackle this complex challenge.

Businesses are investing in robust communication tools to foster quick exchanges among team members, vendors, customers, clients, and more. Skype for Business has remained one of the popular video conferencing tools for several years. However, Skype for Business was retired on January 9, 2024. This has motivated businesses to look for an effective Skype for Business replacement that offers similar capabilities or exceeds them.