In today's fiercely competitive business environment, the increasing emphasis on customer experience is a universal truth. This focus on customer needs makes understanding and leveraging an efficient Customer Relationship Management (CRM) tool crucial. One such tool is TeamSupport, a complete client support solution designed to facilitate effective communication and collaboration among business teams.

Find out how to track employee computer activity to enhance productivity and security. Learn what to look for in a tracking software and how to balance privacy concerns while tracking employee computers.

Two AI experts weigh in on how the technology can help teams do more and collaborate better.

Wondering how to measure the productivity of remote workers? Get straightforward answers and read about the importance of establishing clear goals, monitoring employee activities, and fostering a positive company culture.

Learn how to track remote employees to enhance workload distribution, efficiency, and security. Get the scoop on the best tools on the market for time tracking, project management, and email activity analysis.

Thorsten Hinterkeuser, Head of Customer Services at rahm GmbH tells us why wallboards are so important for his contact center and how they’ve positively impacted the whole team’s performance. Thorsten made a lot of changes when he moved into his role a year and a half ago. The team was moving to Salesforce which had a ripple effect for many of the other tools they were familiar with. He also had to change their phone service provider, and as a result the wallboard tool they were using.

This article was originally published on Inc. Over the past decade, the corporate world has obsessively chased digital transformations. But now, surrounded by a clutter of apps and incessant digital notifications, it's become painfully clear: we've been duped. Our workplaces have become dense jungles of digital clutter, leaving workers frazzled and exhausted. It's time to cut through the chaos.

Effective group communication allows team members to seamlessly collaborate on complex projects with clarity and purpose. But with so many options on the market, choosing the right communication tools can be an overwhelming task. There are several factors to consider before making a decision, such as the size and location of the team, the nature of the project, and the communication needs of the team members.

A company is like a living organism. Employees come and go, teams reorganize, and workflows change. To visualize your organizational structure as it evolves, it’s useful to have a living document like an organizational chart. Beyond tracking your employee structure at a glance, an org chart helps to train new hires, document processes, and allocate resources. If you think org charts are all the same, think again.

This article was originally published on Mister Editorial. Breaking news! Generative AI tools are imperfect! But that doesn’t mean they can’t be improved. By now we know that when you prompt a chatbot (like Copilot, ChatGPT) the output is dull. The simpler your prompt, the blander the response.