Teams | Collaboration | Customer Service | Project Management

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9 Surprising Ways to Encourage Employees Back to the Office

The more regularity your employees show, the more work and productivity you get. However, sometimes you get the complete opposite, which is irregularity. Sometimes, even if you get your employees back to the office, they lack the motivation and enthusiasm to work. There can be various reasons behind this and it’s essential to solve this problem, especially in the digital era, where employees can easily get distracted. One solution is to use a screen tracker such as DeskTrack.

Your guide to the art of organizational change management

Every organization goes through periods of change. Some changes are significant, with a wide-ranging impact, while others are simpler and relatively contained. In truth, most organizations are always changing in one way or another. That’s a good thing. Change is vital for growth, innovation and competition. Still, it can be disruptive for employees, customers and other stakeholders. Excitement can quickly turn to anxiety.

The top 5 mistakes in team structure and how to prevent them

Team structure mistakes can significantly impact the success of an organization. They dictate how decisions are made, communication flows, and tasks are assigned. Despite good intentions, teams often overlook fundamental structural errors, decreasing cohesiveness and productivity. In this article, we’ll explore the foundational aspects of team structure, identify the top five mistakes, and provide actionable strategies to avoid them, ensuring optimal teamwork and organizational effectiveness.

How to Monitor Employees' Computer Activity

Whether monitoring security risks or checking an employee’s use of work time, there are several reliable ways to track a team’s computer activity, including software. Choosing a tool that works for the organization requires some forethought and planning, as well as a thorough vetting process that considers company policy and culture without eroding workforce trust and the management team’s credibility.

Zendesk + Ultimate: Setting a new standard of service with AI agents

Zendesk announced today that it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the market. The latest CX Trends data shows that unprecedented demand for AI is driving up the speed and frequency of customer engagement. In this new era of AI-powered CX, AI agents can push beyond traditional bot capabilities to help brands transform service into a competitive advantage.

How to Choose the Right AI Vendor for your Enterprise

The emergence of Generative AI pushes for rapid adoption of AI like no other technological innovations in recent times. Everyone wants to use Generative AI for its reasoning, logic, and problem-solving skills independent of human oversight. The wave of opportunities Generative AI brings is clear evidence that AI or GenAI would take very little time to become mainstream. Companies want to train or build proprietary models for various business use cases.

Engineering team structure essentials: Building, evaluating, and improving

The success of a firm can be determined by the efficacy of its engineering team structure in the ever-changing realm of technology. It’s not just about putting together a team of gifted people; it’s about composing a symphony in which every player contributes vitally while maintaining harmony with the others. This blog explores the complexities of creating an effective engineering team organization, including its significance, essential elements, guiding concepts, and useful tactics.

Unlocking Payroll Efficiency: Choosing the Right Pay Period for Your Business

Understanding the basics of pay periods is crucial for any business owner or payroll administrator. A pay period is the recurring length of time over which employee time is recorded and paid. These periods can vary in length, typically ranging from weekly to monthly intervals. The choice of pay period has significant implications for both the employer and the employee.

How to: Authenticating end users in messaging for the web | Zendesk

👉 How to: Authenticating end users in messaging for the web | Zendesk 🔌 Being able to quickly and accurately identify end users is a key component of delivering effective customer service so in this video, we’ll be taking a look at how we can implement end user authentication in the Zendesk messaging experience.