Teams | Collaboration | Customer Service | Project Management

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The top 5 mistakes in team structure and how to prevent them

Team structure mistakes can significantly impact the success of an organization. They dictate how decisions are made, communication flows, and tasks are assigned. Despite good intentions, teams often overlook fundamental structural errors, decreasing cohesiveness and productivity. In this article, we’ll explore the foundational aspects of team structure, identify the top five mistakes, and provide actionable strategies to avoid them, ensuring optimal teamwork and organizational effectiveness.

How to Choose the Right AI Vendor for your Enterprise

The emergence of Generative AI pushes for rapid adoption of AI like no other technological innovations in recent times. Everyone wants to use Generative AI for its reasoning, logic, and problem-solving skills independent of human oversight. The wave of opportunities Generative AI brings is clear evidence that AI or GenAI would take very little time to become mainstream. Companies want to train or build proprietary models for various business use cases.

Your guide to the art of organizational change management

Every organization goes through periods of change. Some changes are significant, with a wide-ranging impact, while others are simpler and relatively contained. In truth, most organizations are always changing in one way or another. That’s a good thing. Change is vital for growth, innovation and competition. Still, it can be disruptive for employees, customers and other stakeholders. Excitement can quickly turn to anxiety.

How to: Authenticating end users in messaging for the web | Zendesk

👉 How to: Authenticating end users in messaging for the web | Zendesk 🔌 Being able to quickly and accurately identify end users is a key component of delivering effective customer service so in this video, we’ll be taking a look at how we can implement end user authentication in the Zendesk messaging experience.

The joyful feeling of being productive on Zulip

Today is my three-year anniversary as the product leader for Zulip, the organized team chat product. When I left my job as a data science manager at Lyft, the career change felt like an experiment. Now, I’ve been reflecting on why it’s hard to imagine working on anything else. I’ve never had much patience for technology that’s not doing what I need it to do. Confusing interfaces drive me crazy.

Maximizing ROI and Cultivating Customer Service Excellence

If you’re in the customer support world, then you know that achieving excellence in the space requires more than addressing customers’ immediate needs. You must first redefine what customer service means entirely. It's here that TeamSupport Software shines, revolutionizing customer support management. Moreover, it supports your business in maximizing Return on Investment (ROI) and transforming overall business results.