Teams | Collaboration | Customer Service | Project Management

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What is the Importance of Employee Feedback in an Organization?

In the current dynamic work setting, employee input is more significant than ever. It is essential for increasing productivity, employee happiness, and general performance. A study by LinkedIn found that companies that regularly run employee feedback and growth programs have a 14.9% lower turnover rate than companies that don’t.

New in Basecamp: Better events, including one-click video access & everyday language support

Scheduling client meetings and team calls happens all the time in Basecamp. It's an essential tool, so we set out to improve the experience and bring over what we learned building HEY Calendar. That includes two new features — everyday language support for adding events and quick access to video meetings!

8 Ways to Build Effective Email Marketing List for Business

Email marketing might be your thing if you’re looking for new ways to promote your business. It is an effective tool for forging connections and driving engagement that leads to sales. But, to achieve those goals, you must have a robust email marketing list. So how do you build an email list that works? You’re about to find out! Here are practical and actionable tips to follow.

Boost Time-to-Value: Using Automation to Maximize ROI in Service

As service providers continuously look for ways to optimize their operations and deliver superior value to their clients, one critical metric remains top of mind – the return on investment (ROI), particularly the time it takes to achieve this return—referred to as time-to-value.

Digital Alchemy: Building Human Connection in a Tech World with Kosheno Moore

This episode features an interview with Kosheno Moore, Vice President and Digital Community Leader for Regional Center Satellite at Fidelity Investments. In this episode, Shawn and Kosheno discuss strategies for creating meaningful digital connections, the future of D&I within corporate culture, and how to foster a sense of belonging among employees.

Zendesk Community Developer User Group - What's New Developer Edition

Welcome to the latest edition of "What's New: Developer Edition" hosted by the Zendesk Developer User Group! In this session, we're excited to dive deep into the new features, updates, and tools available for developers on the Zendesk platform. Whether you're a seasoned developer or new to Zendesk, this is your go-to source for staying up-to-date with the latest innovations designed to enhance your development experience.

Configuration Item: Understanding The CMDB's Building Blocks

In today's video, we'll explain everything you need to know about configuration items (CIs) in IT and Service Management. What is a Configuration Item (CI)? Why they matter and how they help keep things running smoothly. From hardware to software, we'll explore the different types of CIs, their difference with assets, how to use these attributes to optimize your IT services, and more.

New Wire Navigation Release

Attention please, Wire users! Our team is excited to announce a major navigational overhaul to our webapp client. This latest update brings a fresh look and new features; giving you a productivity boost for when the summer heat slows you down. Our old navigation is a relic from times past; it can feel messy and confusing, particularly for new users. Our primary goal with these changes is to simplify and standardize the app by making important flows and actions easier to access.