Teams | Collaboration | Customer Service | Project Management

Collaboration

The latest News and Information on Collaboration, tools and related technologies.

What's New: What we launched in September 2023

We have a lot of exciting features and improvements to share that will elevate your collaboration and innovation experience. This includes Talktrack, a dedicated async solution that empowers Miro users to record high-touch, immersive walkthroughs for their collaborators. There’s also Anonymous Mode, which gives Miro users total anonymity so their feedback stays anonymous — forever.

How to Improve Employee IT Helpdesk Efficiency with Generative AI

Are you struggling to keep up with the increasing demands on your IT Helpdesk? IT Helpdesks face unprecedented challenges in a world where remote work and digital transformation are the new norms. In a world where remote work and digital transformation are the new norms, IT Helpdesks face unprecedented challenges. But fear not! This webinar r is your key to addressing these challenges head-on. Subscribe, like, and share this video to spread the knowledge among your IT peers. Join us in shaping the future of IT Helpdesk support with Generative AI!

Roadmap Reveal: How Rocket.Chat v6.5 Grants You More Choice

Time does fly when you’re building the most widely deployed open-source collaboration platform in the world. Can you believe it’s been 5 months since Rocket.Chat SIX was released? From then to now, many exciting features and apps have been released, including an actionable moderation dashboard, a new Chat GPT app, a MS Team bridge, over 25 overall enhancements, and much more. Well, hold on to your (astronaut) helmets, because Rocket.Chat v6.5 is knocking at your virtual door! So… what does that mean to our users? 🤔

Breaking the IT dependency cycle: Empowering teams with autonomous features

Technological advancements have revolutionized how organizations operate. However, with increased reliance on technology comes the risk of over-dependence on IT departments. Let’s explore the detrimental effects of such over-dependence and how IT pros can empower other teams by leveraging the right intranet solution.

Miro Talktrack - Give clarity in seconds

Meetings popping up when you have other plans? Record a Talktrack. Think of it as a personal, pre-recorded tour of your thinking built into the Miro board. Now everyone can follow along and understand any concept, all async, adding comments and feedback, whenever and whenever they need it. With a Talktrack, your team is always up to speed, without slowing down, leaving you to get on with more important stuff.

How to support collaboration in the Government and public sector in 2024

Today, we’re witnessing more collaboration than ever before. Technology has made it possible for people to collaborate on different sides of the globe on different projects. This is true not only for businesses and their distributed workforce, but also for scientists, physicians, and others that collaborate through international networks. We also see increased collaboration in the government and public sector compared to the past.

Choosing secure collaboration for your enterprise business

Mattermost is a secure collaboration hub designed for technical and operations teams. Larger organizations with strict security, regulatory, and data control requirements want a collaboration platform that meets their needs. Mattermost Enterprise Edition is built for scalability and offers enhanced access controls and advanced functionality modern enterprises require. What type of organization uses Mattermost Enterprise Edition? What features are included in Mattermost Enterprise Edition?

We attempted to streamline our product roadmapping process... Here's what happened!

Planning—while crucial—often becomes one of the least enjoyable aspects of Product Development work. It can create a lot of unnecessary “process noise” without truly empowering teams. The main thing to focus on when you want to improve this is to support meaningful discussions between teams and larger business units (which, at Miro, we call “streams”). Our recent experiments have revolved around exploring this very concept.

Integration benefits: Confluence and Jira Service Management | Atlassian

In this 5-minute video, we explore some of the benefits of integrating Confluence with Jira Service Management, and how using the two together can help your customers get the help they need faster. Come take a look at how you can enhance your support offerings when you bring every aspect of your work to the Atlassian suite! Use Confluence as a knowledge base to show helpful information to your customers, deflect common issues, and let your agents provide quick and reliable support.

11 Tips from Virtual Companies on Building Remote Teams

A remote team is a group of professionals working from various geographic locations, primarily leveraging digital communication tools and platforms to collaborate and achieve common goals. Unlike traditional in-office teams, members of a remote team might never meet in person, bridging time zones, cultures, and spaces through technology.