Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

Collaboration is crucial for innovation. Here's why.

Many of the most well-known innovations — from the light bulb to the internet — weren’t solo efforts. They were a direct result of teamwork. So, it should come as no surprise that our ongoing research on innovation has uncovered that collaboration is one of the four main building blocks of innovative company culture. We’ve already covered why a strong sense of purpose and adaptability are important for innovation.

Customer Support Software Trends in 2025

Customer expectations have reached an all-time high, but they’re going to continue to rise. With that in mind, businesses must adjust accordingly or risk falling behind those who have already made the necessary adjustments or are preparing to make the adjustments. The right customer support software can make all the difference in giving customers better service, further enhancing their satisfaction, and driving greater loyalty.

Project management phases: 5 steps to improve your workflow

There are five key project management phases that can help streamline your next project and enable your team with an organized plan. These phases include initiation, planning, execution, performance, and closure. Project management is often misunderstood. While many professionals view it as managing project timelines, there is so much more to the job. Thankfully, we’ve put together an easy guide to understanding the five project management phases. Why are the five phases so important to know?

Deliver Solutions Faster with Miro | Plan, Build, Review

Ready to turn your big idea into a tangible solution? In this video, we dive into the Delivery Phase—where you move from problem identification to executing a plan, building the solution, and reviewing the outcome. Learn how to turn your product brief into a granular roadmap, with milestones, timelines, and risk assessments. We’ll also show you how Miro helps you track progress and create a shared view of the work, avoiding silos between teams. Once the build is complete, we review the deliverables with stakeholders for feedback and iterate with retrospectives.

Wire acquires Pydio to create breakthrough secure workspace solution

We’ve got big news! Wire has acquired French document sharing company, Pydio. The vision behind this acquisition is to create an innovative, unified workspace solution that eliminates the tradeoff between security and productivity. Imagine a single app that allows you to video call like Zoom, chat like Slack, and collaborate on documents like Google Drive all without putting your data at risk - and we’re already hard at work making this vision a reality.

The Salt Typhoon Hack is a Giant Wake-Up Call

Recent revelations have shaken the U.S. telecommunications industry to its core. According to reports from major news outlets like the New York Times and Wall Street Journal, as well as confirmations from U.S. government agencies, a highly skilled group of hackers known as Salt Typhoon - believed to be backed by the Chinese government - has breached key components of the U.S. communications infrastructure. The group’s target?

DOD-Approved Messaging Apps for Enhanced Communication Security

In today’s hyper-connected world, secure communication is more than a luxury-it’s a necessity. Sharing sensitive information via everyday messaging apps highly exposes organizations to data breaches, cyberattacks, and compliance violations. In industries like defense and government, or for high-stakes business operations, that margin for error is paper-thin. Yet not all messaging applications are created equal, though.