Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

Agentic RAG: A Complete Guide to Retrieval-Augmented Generation

The scenario is like this– In early 2023, GPT, or Generative AI, swept everything by surprise with its content-generation and QnA abilities. For most, it was a transformative shift. However, the limitations of static training data soon emerged. Generative AI exhibited inaccuracy and hallucinations for real-time response generation and autonomous task management with the retrieved information.

AI-Powered ITSM | Jira Service Management | Atlassian

The future of AI-powered ITSM is here with Atlassian’s Jira Service Management. End bad service management for good. Unite Dev, IT, and business teams on a single AI-powered platform to deliver great service experiences. About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, our products help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

Build: Funding open source via commercial licensing

We believe in the power of open source. The transparency it requires builds trust, especially in terms of creating secure communication software. But we also understand that not every company can open-source its code. That’s why we have created our Build subscription: providing numerous nifty benefits including a commercial license that lets you develop proprietary products on Matrix while supporting the ecosystem that makes your innovation possible.

How to apologize for a professional mistake - remotely or in person

Mistakes happen – at work and everywhere else. Everybody makes them. While it’s easy to spiral into self-loathing when you slip up, a mistake isn’t a sign that you’re unskilled. It simply means you’re human. Here’s the even better news: Your mistake doesn’t have to define you, especially if you find the right way to move forward. That starts with a genuine and professional apology.

Corporate Intranet Software: A Comprehensive Guide for Teams

When information is scattered across multiple platforms, it can feel like navigating a maze – complicated, time-consuming, and frustrating. Teams often find themselves wandering through endless corridors of emails, files, and messages, struggling to find what they need. This is where the corporate intranet acts as the guiding Ariadne’s thread, leading employees through the maze and helping them stay on track.

Everything You Need to Know About Open Source Intranet Solutions

Effective internal communication and employee productivity are the foundation for any business achievements. Open-source intranet software has become widely used over recent years as an affordable and malleable technology to manage business procedures. It is becoming ever more popular owing to the increasing demand for enterprises – especially small and medium ones – to adopt alternatives that find an equilibrium between ease and competitiveness.

How to streamline Org Planning with Miro

Planning your organization's structure doesn’t have to be complex! With Miro, you can visually map, edit, and streamline hiring and headcount justification, whether you're working at a local or global scale. Keep stakeholders aligned, collaborate in real-time, and ensure seamless decision-making—all in a secure and interactive space. Watch now and see how Miro can transform your org planning process!

Agentic reasoning: The fuel to agentic AI's decision-making

Today, we are at the cusp of another significant advancement in AI, Agentic AI. Agentic AI is autonomous, self-directed, and goal-oriented. Unlike traditional AI, which waits passively for user prompts, agentic AI can execute multi-step tasks, adapt in real-time, and respond with minimal human intervention. Gartner predicts that by 2028, 33% of enterprise software applications will include Agentic AI, up from less than 1% in 2024, enabling 15% of day-to-day work decisions to be made autonomously.