Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

Messaging vs Social Networking Apps: Key Differences and Best Use Cases

If you have been involved with startups, then you have heard this story many times. A startup founder says, "We are building an easy-to-use messaging app." About six months later, you begin to see all the additional elements that have been added to the simple interface, such as feeds, like buttons, creators, advertisements, etc. Suddenly, it is no longer a simple messaging app; it becomes a social platform disguised as a chat app.

How AI Is Changing Team Communication Tools: From Chat Apps to Context-Aware Collaboration

Team communication tools have evolved significantly over the past decade. What began as simple chat applications designed to replace emails have now transformed into intelligent collaboration platforms capable of understanding context, predicting needs, and improving productivity at scale. At the center of this transformation is artificial intelligence (AI). AI is no longer an experimental feature in workplace tools. It is actively reshaping how teams communicate, collaborate, and make decisions.

Open source is key to Europe's digital sovereignty

Europe has been pursuing a digitally sovereign strategy for many years. The strategy entered the limelight back in 2019 when Ursula von der Leyen, European Commission President, called for Europe to “achieve technological sovereignty in some critical technology areas.” With war on the edge of the EU, and an apparent breakdown of the rules-based international order, European governments are seeking full control of their technology with ever more urgency.

Forrester report: How transformation leaders can deploy AI for GTM teams

IT leaders now manage an average of 12 AI tools, which is a 2.4x increase in just the last three years. And yet 89% of AI usage inside large organizations is effectively invisible, suggesting many of these tools aren’t procured, monitored, or measured properly.

Miro Flows Tutorial: Turn Ideas into Execution in Hours

Miro Flows transforms how teams move from initial ideas to final execution. If you've ever had a great kickoff meeting only to watch momentum die three weeks later while everyone's confused about next steps, this changes everything. Imagine taking customer research notes and watching them automatically flow into insight reports, product roadmaps, go-to-market strategies, and leadership presentations, all while your team is still in the room together. No more switching between siloed tools, waiting days for async feedback, or spending weeks before realizing you need to start over.

An Element Web for the future

At FOSDEM 2026, the world’s largest open source conference, David Baker (Staff Software Engineer and the original author of Element Web) and Florian Duros (Senior Software Engineer) presented an inside look at Element Web - from its early days to the bold plans shaping its future. They shared how the team is modernising the platform to be faster, more reliable and more flexible - all while keeping the experience seamless for the millions of people who rely on it worldwide.

5 Must-Have Features to Look for in Your Next Cold Email Platform

Cold outreach isn’t what it used to be. Inbox providers are stricter, prospects are more selective, and outreach teams are under pressure to book more meetings with fewer resources. This results in common frustrations for modern sales and growth teams—including low deliverability, poor reply rates, and unreliable data. Now that volume no longer delivers the results it used to, smart sending is what decides whether outreach efforts succeed or fail.

Top Customer Experience Platforms Compared: Which One Is Worth Your Investment?

You've already decided you need a customer experience platform. The question now is which one deserves your budget. Getting this wrong is expensive. Not just the subscription cost, but the wasted onboarding time, the team frustration, and the months of lost insight while you figure out it's not the right fit. We've broken down the top platforms based on what actually matters at decision time: pricing, usability, feature depth, support quality, and how fast you can get real value from your investment.