Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

Slack School | What are Slack User Roles?

In this episode, we’ll break down Slack User Roles: What they are, what each role can do, and how to set them up correctly. From Primary Workspace Owners to Admins, Members, and Guests, you’ll learn how permissions work, how Slack roles differ from Salesforce roles, and what changes on Enterprise Grid. Whether you’re a new admin or studying for certification, this is foundational knowledge you don’t want to miss. Class dismissed!

Exploring MatrixRTC: Real time communication in rooms

At FOSDEM 2026, members of Element’s VoIP team - Robin Townsend, Timo Kandra and Valère Fédronic - presented a deep dive into the future of real time communication on Matrix. Their talk gave an update on MatrixRTC, Matrix’s framework for bringing voice, video, and other live, interactive experiences directly into rooms.

Top 6 Smart Cloud Tools for Independent Auto Shops

Running an independent auto or tyre shop today isn’t just about turning wrenches. It’s about speed, accuracy, communication and keeping everything moving without burning out your team. The truth is, modern repair shops run on software just as much as they run on tools. Estimates, inspections, parts, customer updates, invoices; if those systems don’t talk to each other, the shop slows down. This allows mistakes to creep in, and the modern-day customer can easily sense the distress.

7 ways to improve internal communication in healthcare

Poor internal communication in healthcare can mean the difference between life and death. Healthcare workers need specialized communication systems that match their mobile, 24/7 work environment. The right healthcare employee communication strategies connect everyone from surgeons to overnight staff, ultimately improving patient safety, care coordination, and staff morale.

Miro named to the 2026 Constellation ShortList for Collaborative Product Development Solutions

For the past couple of years, AI in product development has largely been an individual sport. A designer generates mockups. An engineer autocompletes code. A PM drafts a brief. Useful — but isolated. The collaborative muscle that makes great products hasn’t been getting the workout it needs. That’s starting to change. And analyst firm Constellation Research just put a stake in the ground about why it matters.

New vs old workflow editor | Demo Den | Atlassian

Darren Grant, Senior Frontend Engineer, walks through the key differences between the new and the old workflow editor experience. In this video, you’ll see what’s changed, how the new design improves usability, and how you and your teams can build and maintain workflows more efficiently. About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

Federation vs. vendor lock-in: Sweden just picked a side

A new report from eSam, Sweden's public sector digital collaboration initiative, addresses a challenge familiar to government IT teams across Europe: how do we enable collaboration across agency boundaries while maintaining control of our infrastructure and data? Published in January 2026, "Common Federation Protocol for Public Sector Chat" examines different approaches to this challenge.