Teams | Collaboration | Customer Service | Project Management

Collaboration

The latest News and Information on Collaboration, tools and related technologies.

Amazing Black Friday and Cyber Monday SaaS Deals

I recall seeing on the news people in the United States, the United Kingdom, and other countries rushing into supermarkets and grabbing electronic products and other items; for a brief moment, I mistook them for vandals robbing the market, but later I was shocked to learn on the news that it was Black Friday, and the announced discounts had caused people to rush for the deals.

IN THE DARK: How To Prepare Your Customer Service For The Next Facebook & WhatsApp Outage

On October 5th, the world went silent for 6 hours. 🤐 The world’s top 3 social media and communications platforms were shut down completely. Suddenly, we couldn’t reach ANYONE! WE WERE CUT OFF FROM THE WORLD. What did this mean for customer support teams? Since the main reasons why customers contact businesses on WhatsApp and Facebook Messenger are sales and customer service, it is inevitable that organizations across the world lost money during the outage.

Migrating to the Cloud: clearing up the top concerns

Atlassian says that 95% of new customers choose Atlassian Cloud. That’s a pretty convincing statistic – and proves that Cloud isn’t the future: it’s now. But many organisations are still hesitating to migrate to the Cloud. Cost concerns, security implications, downtime and compromised data integrity – there’s so much to worry about. Except, there’s really nothing to worry about at all, if you have the right Cloud migration strategy in place.

10 Best Idea Board Software to Keep Organized

How can one use idea board software properly? It is wrong to believe that great ideas appear out of nowhere. Great ideas are the outcome of an intentional and ongoing effort to generate ideas and make meaningful connections. As a result, creativity is not a magical ability. Rather, it’s a skill that you develop through time by feeding it and enriching it in different situations.

Paperless Accounting and Paperless HR Explored: The Future is Digital

Traditional paper documents and filing systems have been used to organize businesses’ employee and accounting information for decades. But they are quickly being replaced as technology evolves. Business financial accounting has been revolutionized by paperless accounting and paperless HR systems. These systems use cloud-based technologies to simplify and centralize the storage of essential information.

Overcome Limitations of Remote Workplace with Board of Directors Portal

Before your company can fully embrace digital transformation, you must first deal with the various pitfalls of a remote workplace. The lack of face-to-face interactions means there are certain limitations in communication, especially in information dissemination and engagement. In fact, a study by Deloitte shows that 75% of remote workplaces struggle to keep their members connected as they adopt the virtual setup. This applies not only to employees, but to board members as well.

Why a Virtual Office Is a Waste of Money in 2022

An increasing number of businesses now operate almost entirely with a remote team — without the need for an actual office space or desks. However, some of them may require a physical location for mailing services and conference rooms for client meetings. In such cases, most companies go for a virtual office. A virtual office gives your business a physical address and other office-related perks without the cost of office rent and administrative staff.

ITSM Service Desk Software: What Is It, And Why Is It Important?

Unlike when ITSM was considered an IT improvement approach, service management now drives the entire business. Besides, it is among the most critical practices organizations should have to keep up with changing times and foster business success. But for an organization to thrive and build a sturdy structure around its IT services, it needs reliable ITSM service desk software. So, what exactly is ITSM service desk software, and why is it important? Read on to find out.

How to hold a strategic planning meeting: A simple, step-by-step guide for facilitators

If you’re running or facilitating a strategic planning meeting, there are many factors to consider. It’s much more than just bringing everyone together to have an open discussion — and it doesn’t just happen on its own, either. There are several steps you can take to ensure that your strategic planning meeting runs smoothly, but it all starts with preparation. Today, we’ll explore a few ideas to help you hold a successful session, starting with the basics.