Customer support agents are your business’ eyes and ears. They know what your customers need, what they expect, and what they think about your product. Meanwhile, if your organization is in the tech or software industry, developers are its backbone. That means collaboration between these teams is inevitable. But few businesses have clean, clear workflows for this kind of teamwork. Usually, it depends on an ad-hoc system of emails, hidden documentation, and in-person meetings.

Communication, communication, communication: so much of our lives revolve around it. It’s no different in the business world. Organizations need to effectively communicate with their customers and partners to excel at what they do. But first, business communication within the company needs to be efficient to increase employees’ productivity and engagement. With hybrid work models being implemented across the board, the way we communicate at work has also changed.

Effective collaboration in the workplace is something that all employers strive for. Not only is it a great way to make employees feel more connected to their organizations, but it is also a powerful tool to increase the overall quality of end-products and services. However, many organizations still haven’t unlocked the full power of team collaboration. And this is no wonder since effective collaboration calls for thoughtful leadership, good communication, and other important factors.

How Salesforce harnesses the power of Slack and MuleSoft Composer to uncover deal details, recoup productive time and boost win rates.

We’re proud to say that we use Mattermost to build Mattermost. Along that journey, we’ve encountered common challenges that many developers face, and designed solutions and workflows to help us optimize our productivity. Here are some examples.

For growing SaaS companies, having the right tools in place that allow the business to scale is critical. No one knows this better than Kelvin Ong, Strategy and Organizations Specialist at Typeform. Typeform is a global SaaS company that sets the gold standard in online interactions for forms, quizzes, surveys, and more, and has been growing swiftly to meet rising customer demand. In fact, Typeform doubled its headcount over the last year.

Your CTO handed you a project to revamp or build your product’s notification system recently. You realized the complexity of this project around the same time as you discovered that there’s not a lot of information online on how to do it. Companies like LinkedIn, Uber, and Slack have large teams of over 25 employees working just on notifications, but smaller companies like yours don’t have that luxury. So how can you meet the same level of quality with a team of one?