Teams | Collaboration | Customer Service | Project Management

Collaboration

The latest News and Information on Collaboration, tools and related technologies.

A Beginner's Guide to Finding the Perfect Customer Service Software

54% of consumers worldwide report that they now have higher customer service expectations than just a year ago. That said, quality customer service software can help you streamline your business activities and improve the quality of your customer service. The software is more efficient as it captures more valuable information necessary for improving your business. Here, we learn more about customer service software, its benefits, and how to find the best one for your business.

Psychological Safety with Amy Edmondson & Asana

Join Asana's Joanna Miller with Novartis Professor of Leadership at HBS, Amy Edmondson, in an exclusive conversation on the role of psychological safety in the workplace. Building on her talk from Asana's Scale event, Amy shares what is means to truly be a fearless organization, and how individuals and managers alike can role model the work required for psychologically safe, and thus more innovative, workplaces.

The Open Source Story Behind Mattermost Boards

Mattermost Boards started as an innovation project that came up during a hackathon we held in late 2020. At Mattermost, we’re focused on helping the world build better software by aligning teams, tools, and processes. We work like most other software development teams do, with stuff all over the place — in chat, emails, Google Docs, and systems like Jira and GitHub.

The Developer's Guide to Building Notification Systems: User Requirements

So your CTO has just handed you a project to revamp or build your product’s notification system. It seemed like a simple and straightforward project, but you started doing research and realized that not only is the process pretty complicated, there’s not a lot of information online on how to do it. After all, companies like LinkedIn, Uber, and Slack have large teams of over 25 employees working just on notifications.

TeamViewer vs AnyDesk: Which is the Best Screen Sharing Software?

When the requirement of screen sharing software arises you get to hear many opinions from the people, after consolidating all those views while finalizing on the tool you would hugely contemplate on TeamViewer vs AnyDesk. Looking at the views both may appear best and suitable to your requirements, so let us give a comparison that aids you to choose the best screen sharing app or software.

WhatsApp vs Telegram - What are Your Priority Features or Privacy?

Given a choice, if you have to choose the best instant messenger and uninstall the other messengers, what they would be, I believe it has to be WhatsApp vs Telegram because, considering the estimated number of users on the aforementioned respective platforms, other platforms have fewer users comparatively. There were days when WhatsApp was predominantly used in many countries but due to its privacy policy that was announced in January 2021.