Teams | Collaboration | Customer Service | Project Management

Most people who interact regularly with smartphones and tablets are familiar with what a push notification is. They want their calendar application to post an alert to their mobile or desktop interface, for example, whether or not they have the app open or their screen locked. If they want to change when, how, or if they receive notifications at all, they simply adjust those in the application settings. For app developers, push notifications are a great way to keep users engaged with a product.

Carolyn Clark of Simpplr explains how AI-driven personas can revolutionize HR strategies, enabling better communication, engagement, and retention for an improved employee experience.

Yes, you know all about live chat and its advantages. But what makes open source live chat so different and how can it help you serve your customers better? Today, live chat has become a staple in customer service. Customers can send their inquiries via a simple chat widget on a website and can get a swift response from the team. However, as every business is unique, it may require a custom live chat for their needs.

Explore the transformative journey of digital collaboration tools from the early days of MIRC to modern best remote communication tools like Slack and Microsoft Teams. Witness the revolution of communication, collaboration, and workplace dynamics over the decades.

In today's business world, more and more companies are having their employees work remotely. This means people can be flexible with their work, which is good, but it also brings some problems. One big challenge is ensuring that teams of workers far away from each other can still work well together and get along. In this article, we will look at ways to help teams bond and work together nicely, even when working from different places.

New automation capabilities to unlock more powerful workflows, no matter your technical expertise.

A peek into what’s coming to Slack this year at Dreamforce.

Despite widespread agreement that innovation is critical to survival, most said it falls by the wayside.