Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

How to create a data-rich customer profile

Customers want to feel seen and understood by the brands they love and buy. According to the Zendesk Customer Experience Trends Report, 76 percent of customers expect personalization during their online experiences, including recommendations based on their previous purchases. One way businesses can provide personalized experiences? Create comprehensive customer profiles.

What is Courier | 30 Second Pitch | CodeStory S4E13 | Troy Goode | Notifications | multi-channel

Courier is the fastest way to design your notifications once and deliver them through push notifications, direct messages like Slack and Facebook Messenger, SMS, and email–with a single Courier API rather than having to integrate each provider API separately.

10 out of the box ways you use Miro

In celebration of Miro turning 10 this week we wanted to highlight 10 out of the box ways you’ve used Miro. We love hearing the ways Miro has helped you create and collaborate with your team but more and more we’re seeing Miro used for fun personal projects. From writing a novel to playing Dungeons and Dragons, the Miro community continues to surprise us and we can’t wait to see the unique use cases you discover next.

Coworking Trends: 11 Predictions for 2021

Nowadays, everyone is wondering about what the future workplace will look like. The millennial generation is taking over the global workforce, and their preferences are giving birth to new trends. Remote work is becoming more relevant by the day in the business world. People who work remotely have the option of working from home or another place of their choice. However, work from home no longer appeals to everyone.

TeamSuccess Short Demo Public

The cost of acquiring new customers is much greater than what it costs to retain existing ones. A 5% decrease in monthly churn can result in 50% more revenue over a five year period. The best way to protect and expand your core business is to ensure your customers are succeeding with your product. With TeamSuccess, this has never been easier. Your customer success managers can actively monitor your customers and make sure they are continuously receiving their expected value.