Teams | Collaboration | Customer Service | Project Management

Collaboration

The latest News and Information on Collaboration, tools and related technologies.

How to Set Up Your Customer Support Software in the New Rules of Remote Working

Against the backdrop of the novel coronavirus pandemic, different business operations have adopted a new style of working (work-from-home) and have started functioning remotely to maintain business continuity. Customer support teams too have started supporting customers from the safety of their homes. Amidst the uncertain times, as Jack Ma said, you have to adopt new practices, change existing processes, and do it quickly.

Lessons Learned Implementing ChatOps

Email overload, distributed teams and excessive meetings have caused many organizations to move their DevOps teams to messaging platforms and thus adopt ChatOps workflows. With thousands of open source installs and hundreds of customer implementations, we have a few lessons to share on interesting DevOps workflows, how incidents can be effectively communicated across distributed teams and what messaging in secure and regulated environments should look like.

Lessons Learned Building Messaging Software with a Fully Remote Team

Our experience working with hundreds of customers who use Mattermost, an open source messaging workspace, and a distributed team with hundreds of additional contributors all working remotely, has taught us several lessons about communications tools and how to get work done across time zones.

Best Remote Work Tools For 2020 (Features, Pricing)

COVID-19 has forced tons of companies to have their employees work from home. But for those who are new to remote working, this transition can be difficult. However, with the right remote work tools, you’ll have no trouble working in or running a remote team! To help you get started, we’ll cover some of the best remote work tools for your business. We’ll highlight their key features, pricing and their alternatives to help you choose the right tool.

14 Hacks To Keep Run Your Business Through COVID-19 Lockup

Using the right tools, working remotely comes with numerous benefits. It gives employees independence, enables the company to hire talent worldwide, saves time and money with transportation, reduces ecological footprint and can boost team productivity. In order to prevent the spread of COVID-19, the majority of organizations are asking their stakeholders to keep digital relations.

COVID-19: Keep productive with the 6 ultimate tools for remote work

Suddenly, your whole operation had to move into a remote scenario. As a manager or business owner, you may feel completely lost and unprepared to deal with it. When globally scaled issues like COVID-19 happen, we realize the importance of keeping a business going through challenging times. However, staying productive online requires defining the right tools. Check below the main ones (even internally used by our team at Rocket.Chat) to help your team stay collaborative and efficient.

Zendesk's Benchmark Snapshot: The impact of COVID-19 on CX

With the coronavirus outbreak, customer experience teams across the globe are having to rapidly adapt amid ticket spikes, customer cancellations, market volatility, and increased uncertainty. Each week, the world is changing, and business simply isn’t business as usual. Most teams responding to customers are transitioning to a work from home environment, putting additional strain on their ability to respond to customers effectively. For many of us, that means learning and adjusting as we go.

Greater protection for Mattermost message data on mobile devices

Push notifications are an important aspect of the Mattermost user experience on mobile. When important messages come in, many users like to be notified on their mobile devices so they can respond quickly. Mobile push notifications make it easier for users to stay informed or take faster action while on the go. When it comes to mobile data privacy, many organizations prioritize secure handling of messaging data, particularly when it may contain mission-critical or proprietary information.