Avoid breaking promises and improve customer service with these three steps.
November 1, 2021 - Vivantio, a leading provider of customer service optimization software and solutions for demanding B2B service teams, has been named Best Customer Service Management Platform - USA by Acquisition International's Corporate Excellence Awards.
How are customer success and customer experience different? If you don’t know the answer to this question, you’re certainly not alone. The two concepts are often confused because there are some similarities and overlaps. Though they’re both customer-centric roles, customer success and customer experience teams perform distinct functions.
Peoples Bank is one of the leading locally-owned and operated community banks in Washington state, meeting the financial needs of businesses and families in Whatcom, Skagit, Island, Snohomish, King, Chelan, and Douglas Counties. The bank is closely held and operates three principal business units: business banking, retail banking and home lending.
Parcel Panel (Support) is the best tracking app specially designed for millions of Shopify merchants, driving customer loyalty and increased sales by providing the best post-purchase experience. ParcelPanel and Zendesk help eCommerce brands shorten the time answering questions related to "Where is my order?".
The art of conversation evolved early in human evolution. As a species, we’ve been perfecting our verbal and nonverbal communication skills over hundreds of thousands of years, and it still is something that takes us years to learn. We’re at one of the most pivotal periods since the beginning of human dialogue. With artificial intelligence (AI) powering chatbots and voice assistants, we’re now teaching human brains how to communicate with artificial brains.
