Teams | Collaboration | Customer Service | Project Management

Customer Service

5 Examples of How Gamification Can Improve Your Results

Gamification has become a go-to tool to improve participation and engagement in many contexts. Education is a big one: apps like Duolingo use game elements such as badges, streaks, and leaderboards to encourage learners and increase their engagement. With the shift to remote work, employers and HR managers have been looking into ways to improve employee engagement. Gamification is one of the best options for this.

What is a sales budget? Use, example, and purpose

Every company needs a sales plan. Without a plan, it’s easy to lose track of sales goals, lose momentum, and ultimately, lose money. Sales budgets can help—they make it easier to form concrete sales plans and greatly simplify sales management. In this article, we’ll cover what a sales budget is, why it’s important, and how to best create one for your business. We’ll also explore a few examples of sales budgets for different tracking periods.

How to create a sales report (+4 free templates)

Are your sales reps on track to meet sales goals? What led to a bad quarter, and how can you fix it? Do you have enough prospects in your sales funnel? Answering these questions without accurate data is impossible—this is where sales reports come in. They detail all sales activities and offer key insights, helping sales managers plan ahead and build sales strategies. But the way sales leaders create their reports matters.

Creating a sell sheet: Sell sheet examples, template, and design

In a perfect sales world, there would be enough time and resources to give a relaxed, in-person sales presentation to every single prospect. There’d be coffee and bagels, and you’d have the chance to lay out every detail of your company and products. Unfortunately, that’s rarely the case. Because time and resources are scarce—and you may be reaching out to hundreds of prospects in a short amount of time—a solid sell sheet is a must.

8 Help Desk Manager Interview Questions You Should Be Prepared to Answer

Whether it’s managing workgroups in an efficient way or spotting and solving issues that might arise when dealing with large groups of team members and customers; Help Desk Managers are, above all, problem-solvers, motivators, and all-around natural leaders.

How to lead a digital transformation

​​When the pandemic first disrupted business as usual, Zendesk was one of the earliest adopters of the new normal. “I think we were one of the very first organizations to make the decision that all of our sales were going to be 100 percent remote indefinitely,” says Monica Telles, VP of Zendesk Sell.

Vivantio Review Roundup

When it comes to evaluating software solutions, it's best to hear from someone who's actually tried the product and provided honest feedback. In fact, according to a study from Google, 89% of B2B researchers use the internet during the B2B research process and over 90% of consumers will read online reviews as a trusted source of information. So here are some excerpts and links to many popular software review sites that share why Vivantio is rated best value by professionals just like you.