Teams | Collaboration | Customer Service | Project Management

Customer Service

Vivantio

Service Management Implementation: Path to ITSM Success

May 9, 2024 By Vivantio Press In Vivantio
Service management implementation plays a crucial role in achieving ITSM success. Organizations worldwide face the challenge of delivering high-quality services efficiently and effectively. That’s where service management implementation comes in. By implementing robust ITSM processes, you pave the way for streamlined operations, improved service delivery, and enhanced customer satisfaction.
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teamsupport

TeamSupport's Latest Product Release Gives Users the Ability to Create Custom Ticket Workflows

May 8, 2024 By TeamSupport In TeamSupport
TeamSupport is excited to announce the launch of its newest release, Status Approval Workflow—the first release in a series of workflow options that will be available in TeamSupport in the coming year. TeamSupport currently allows any user within an organization to update the status of a ticket, but in some cases, these actions need to be signed off or approved by a specific team member.
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zendesk

Introducing the world's most complete CX solution for the AI era

May 7, 2024 By Zendesk In Zendesk
Zendesk was founded on the belief that CX could be better, bringing a beautifully simple, easy-to-use solution to the legacy world of expensive call centre technology. Nearly two decades later, we’re here to disrupt the industry once again – this time with AI.
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Vivantio

What is API Integration? Understanding the Essentials

May 7, 2024 By Vivantio Press In Vivantio
Welcome to Vivantio’s guide on API integration, where we will uncover the essentials of this powerful technology and how it can transform the way you automate your business processes, streamline your enterprise workflows, and enhance productivity. The seamless exchange of data and functionality between software applications and systems is paramount for efficient operations. This is where API integration and API management plays a pivotal role.
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Vivantio

Generative AI in Customer Service

May 1, 2024 By Vivantio Press In Vivantio
Customer service optimization and satisfaction are paramount as businesses of all sizes are turning to generative AI to enhance the customer experience through streamlined support processes. Through the power of generative AI in customer service, you can redefine the way you interact with your customers, ensuring their needs are met more efficiently and effectively.
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teamsupport

TeamSupport: The Customer Support Software Powerhouse

May 1, 2024 By TeamSupport In TeamSupport
In the ever-evolving landscape of customer service software, TeamSupport stands out with its dedicated focus on enriching customer support. It differs from other platforms by emphasizing a holistic approach to each customer interaction. Zendesk, another significant name in this space, also provides robust solutions for customer service.
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Azure DevOps Integration: Add a Help Desk to Your Software Development Tool

Apr 25, 2024 By InvGate In InvGate
Azure DevOps enables teams to work efficiently together in software development. When combined with InvGate Service Desk, these collaboration capabilities go one step further. The InvGate Service Desk and Azure DevOps integration allows you to link your Azure DevOps Work Items – used to track features, requirements, code bugs, and project development issues – to InvGate Service Desk requests. Once it's set up, authorized users will be able to see the following information in the service desk request.
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