Summary of Chat using AI
This is a beta version of our Summary AI coming soon.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Customer Service
How to Build a High-Performing Remote Customer Service Team
Building a successful customer support team isn't easy, especially in a remote environment. But, it can be done, and we'll show you how.
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Customer Satisfaction Workflows: Why They Matter & Key Elements
Customer satisfaction workflows play a critical role in delivering exceptional experiences. The efficiency and effectiveness of these interactions mold the overall experience. Think of these workflows as a synchronized machine that manages customer interactions routinely. The objective is clear: to meet and exceed customer expectations consistently. With effective design and implementation, these customer satisfaction workflows can transform the customer journey, enhancing your brand's reputation.
When the customer service robot gets sassy ft. @AnjelahJohnson (Part 2) #shorts
What happens when the customer service robot gets sassy? ft. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Elevating Customer Support: Five Goals to Focus On
In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd. Needless to say, the stakes are high. To get you started on the right foot, here are five ways to think about increasing your CSAT and elevating your brand.
ITSM Use Cases: Real-World Scenarios
Welcome to the world of IT Service Management (ITSM) where organizations can leverage ITSM use cases to address real-world scenarios. ITSM is a versatile framework for managing IT services, offering the potential to enhance your business operations and improve efficiency. By leveraging ITSM use cases, you can optimize your IT processes and aim for better business outcomes.
TeamSupport | Five Ways to Respond to Angry Customers this Holiday Season
“It’s the most wonderful time of the year” doesn’t always ring true for customer service or support teams. Though some industries might slow down during the month of December, others get more hectic and tensions can run high. Ever wonder what to say to diffuse the situation when a customer is ranting and raving about a problem that’s difficult to solve? Here are five pro tips from customer service veterans.
Why brands choose Zendesk to fit their business strategy
🌱 @StanleyBlackDecker, @campbellsoup, and @TuneCore all rely on Zendesk to grow and adapt with their business. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Demystifying customer service: What you need to know
Watch this video to learn:👉 What is customer service?👉 Why is customer service important?👉 How to deliver excellent customer service👉 Key customer service traits👉 Types of customer service channels👉 Examples of good customer service Zendesk makes customer service better.
How does generative AI benefit Zendesk customers?
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.