Setting up for success with Zendesk WFM: Forecasting
Learn how to get set up for success with Zendesk WFM. ️ In this session we dive deep into all things forecasting!
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Generative AI glossary: Key AI terms for 2025 and beyond
Our generative AI glossary covers the common AI words you need to know to understand artificial intelligence, including AI agents, automation, bias, and more.
What is shadow AI? Risks and solutions for businesses
Shadow AI is the unapproved use of generative AI tools and features by employees. Learn more about the risks and what IT teams can do to mitigate shadow AI.
What is customer value? Definition, formula, and importance
Customer value is how much a product or service is worth to a customer. Here’s how companies can enhance their value to improve the customer experience and increase satisfaction.
AI in hospitality: Use cases, benefits, and more
AI in hospitality is helping improve customer satisfaction by making it easier for companies to deliver top-tier service and for customers to access it.
Achieving Successful Onboarding in B2B SaaS
Mastering the art of successful onboarding is critical, especially for B2B SaaS companies. An effective onboarding process not only helps in retaining customers, but also in boosting customer satisfaction and loyalty. The significance of onboarding becomes even more crucial when you consider the complexities involved in B2B customer service software.
Infrastructure Security in Cloud Computing
Did you know cybercrime could cost the world $10.5 trillion by 2025? As more businesses adopt cloud solutions and rely on public cloud and private cloud computing environments, safeguarding cloud data is critical. Consequently, understanding infrastructure security in cloud computing and the role of Independent Software Providers is vital for protecting your assets.
Standard AI CEO on going from autonomous checkout to computer vision insights | Sit Down Startup
Welcome back to this week's episode of Sit Down Startup! Today, host Adam O'Donnell sits down with Angie Westbrock, CEO of Standard AI, to explore her inspiring journey from the manufacturing sector to leading a cutting-edge retail technology company. Discover how Standard AI pivoted from autonomous checkout to leveraging computer vision for retail analytics, unlocking valuable insights for retailers. Angie shares her experiences navigating the challenges of product-market fit, the importance of understanding customer needs, and the strategic decisions that led to their recent success.
Setting up for success with Zendesk WFM: Activity tracking and segmentation
Learn how to get set up for success with Zendesk WFM. ️ In this session we dive deep into agent tracking, Workstreams, General Tasks, Untracked time, & URL tracking.
Setting up for success with Zendesk WFM: Setting up and generating schedules
Learn how to get set up for success with Zendesk WFM. ️ In this session we dive deep into Locations, setting up shifts, generating schedules, and rotating shifts.