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Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Customer Service
Boost Your ITSM Efficiency with an Incident Management Team
When it comes to effective IT Service Management (ITSM), having a dedicated Incident Management Team can make all the difference. This team plays a crucial role in streamlining incident responses, minimizing downtime, and ultimately boosting your overall ITSM efficiency. An Incident Management Team is a group of skilled professionals who are specifically trained to handle and resolve IT incidents promptly and effectively.
Travel chatbots: Top examples that travelers and businesses love
How are travel companies performing today when it comes to support? In a recent experiment covered by NASDAQ, customer service quality was tested and measured across 3,000 of the top global travel and hospitality brands worldwide. Let’s just say there’s lots of room for improvement. To remove stress and surprise and delight customers with effortless experiences, companies are adopting AI-powered travel chatbots to engage with guests at every step of the customer journey.
Four examples of world-class customer experience design
Companies are increasingly trying to promote customer experience into a key selling point. And for good reason—the Zendesk Customer Experience Trends Report 2021 found that 75 percent of customers will pay a premium to buy from brands that provide a great customer experience. Exceptional customer experiences require exceptional customer experience design. But what does that customer design really look like?
Small companies got faster at solving customer issues last year-here's how
When a customer has an issue, all they want to do is solve it—quickly. In fact, 73 percent of customers say that speedy resolutions sit at the very top of their priority list. This should have companies paying attention. Why? Good support experiences have become critical drivers of customer loyalty and spend. Getting faster answers for customers often means scaling resources. But for smaller companies, adding new agents or technologies can be a tall order.
The New TeamSupport AI
We are extremely excited to announce the release of TeamSupport AI. Allow your agents to We would love for you to get a chance to see the first iteration of our AI in action. Reach out to your Account Executive or your Customer Success Manager to learn more.
Solving for Customer Satisfaction With Innovative Software Solutions
In the dynamic and ever-evolving world of customer service, the key to exceptional customer satisfaction often lies in the power of teamwork. But what happens when you add innovative software solutions into the mix? Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier.
Maximize Efficiency with an Incident Management Workflow
Today’s businesses rely heavily on their IT infrastructure to help resolve the incident at hand. However, unexpected disruptions can occur, leading to significant downtime and business losses. To ensure smooth operations and minimize the impact of these disruptions, it is crucial to have an efficient incident management workflow in place.
Craft Faster And Consistent Help Desk Ticket Replies With AI-Improved Responses
The speed and quality of interactions is a determining factor in customer satisfaction. And even though those aspects depend on several elements, artificial intelligence can greatly improve them. InvGate Service Desk AI-Improved Responses analyzes service desk agents' draft responses to requests, taking in all the details and the agents' input, and generates a new response that can summarize, expand, or change the tone of the original draft using Generative AI.
Ticket Summarization: Speed up Help Desk Ticket Resolution With GenAI
Some help desk tickets are solved in just one exchange. Others might need more interactions, more people to review them, or even require escalation. All that back and forth generates multiple messages, and new observers may need up to 10 minutes to catch up. But you can speed this up with Generative AI. The Ticket Summarization feature can create a brief ticket summary with the incident's main activity. This can shorten the time it takes to onboard someone new to a complex ongoing incident by up to 90% (from 10 minutes to less than 1 minute), based on internal testing.