Teams | Collaboration | Customer Service | Project Management

You rely on your employees to deliver top-notch services and meet business objectives. Naturally, you need to account for their paid time off (or annual leave), sick leaves, and other inevitable emergencies which may cause them to skip a day of work. Tracking employee attendance and proactively monitoring their leaves can help you develop a contingency plan in their absence. This way, your business operations can continue uninterrupted.

Self-service offers customers a great opportunity to interact with your service teams in a way that works best for them. And self-service portals offer customers access to information with a click of button and has shown to streamline business practices, improve service efficiency and (even better) increase customer satisfaction. But sometimes users need help in determining where to go or what to do inside their SSP especially when it comes to logging tickets.

Virtual meetings are the new frontier. As a consultant, an agency, or a freelancer, you use them to conduct strategy sessions, workshops, or to present your work. How your clients experience these meetings makes all the difference. If you want to ensure productive meetings with your clients, especially now with so many remote work challenges, there are a few hurdles you need to overcome.

Your business is already operating in a hybrid model, isn’t it? Perhaps, you are deciding to become an entirely remote workforce. Whatever be the case, IT must support employees working from multiple locations and track remote digital employee experiences using real-time dashboards. In this article, we are going to cover three Digital Experience Monitoring dashboards to help your team identity and troubleshoot problems that your employees might face in their home environment.

As a leader or manager of a team, you’ve probably been asking yourself the same question over the past year: How can you inspire your team when you aren’t together? Without the spontaneous, in-person conversations that sprout in an office environment, many distributed and remote team leads have turned to video meetings. But replacing informal catch-ups and quick questions with 30-minute meetings takes up time, costing individuals 157 hours in productivity over the past year.

Whether you have five employees or 5000, you need a way to track their billable hours and manage their attendance. For this, you may choose to go with BambooHR Time Tracking Software. BambooHR offers employee time tracking, attendance management, payroll processing, and benefits administration functionalities. In this article, we’ll give you a detailed BambooHR review, including its various features.

Multichannel vs. omnichannel is a well-known debate in the online business world. The terms are used for both customer support and marketing, but what do they mean? What's the difference? And which method is best to satisfy the needs of both the business and the customer? While the final decision is entirely yours, let us help you learn about these two ways of interacting with clients, how they are different, what companies choose said ways, and which way is considered the best.

Are distracting websites draining the productivity of your employees? Web filtering software is crucial for enforcing your internet use policy and keeping employees focused on their tasks. After starting your free web filtering software trial this introductory list will help you start blocking internet sites at work.

Project schedule management is essential to the successful completion of any project. By mapping out a clear schedule, you can hold team members accountable to deadlines for specific tasks and ensure projects are completed within agreed timeframes. You can use project schedule management software to outline key milestones and assign team members to complete certain tasks.